- log in
Posted by Reineke Reitsma on December 10, 2010
Location-based social networks (LBSNs), apps that are downloaded on a mobile phone, offer organizations a possibility of right-time, right-place marketing by connecting people and nearby points of sale with geotargeted media. Forrester's Technographics® data shows that only 4% of US online adults have ever used location-based social networks, such as FourSquare and Brightkite, on their mobile phones, with only 1% using them more than once a week. Although the uptake is limited to a small group, this doesn't mean that LBSNs are not useful.
Looking at the profile of location-based app users, we see that they are:
- Influential.Geolocation users are 38% more likely than the average US online adult to say that friends and family ask their opinions before making a purchase decision.
- An interesting target group.They are typically young adult males with college degrees.
- Heavy mobile researchers.They are also far more likely to search for information about businesses and products, as well as read customer ratings/reviews of products and services
Marketers and technology service providers can't create a market; consumers have to. With the current uptake of these services, most organization have to realize that they can't run location-based campaigns and expect to reach a large audience. However, cutting-edge, male-targeted companies can test LBSNs now. Gaming or consumer electronics companies are good examples of companies that should start experimenting with LBSNs now. While these programs might not generate a critical mass of volume, they can reach an influential audience and give your company a competitive edge.
Related Forrester Research
Search Forrester's Blogs
The dynamics that will shape the future in the age of the customer »
Planning for innovation and risk in the wake of Brexit »
Forrester's CX Index
Predict how actions to improve CX will affect revenue performance.
Measure the customer experiences that matter most »