- log in
Posted by Augie Ray on November 3, 2010
Today Facebook announced three mobile enhancements for Facebook Places, including new functionality that developers of mobile applications may incorporate into their products and a powerful new (and free) platform for connecting mobile consumers with relevant ads for nearby businesses. Today's pronouncements demonstrate the ambition and vision Facebook has for itself in mobile computing and socializing over the long term, but in the immediate future Facebook now is poised to bring the wonders of checking in to the masses.
Chances are, you are NOT reporting your location (aka "checking in") to your friends and followers in social networks. According to Forrester data from earlier this year, just 4% of US online adults have ever used location-based social networks on their mobile phones. Simply put, there hasn't been enough WIIFM ("What's In It For Me") to entice and retain the typical consumer. Now, Facebook is set to change that, lowering the bar and improving the WIIFM for a wider range of consumers. Average Facebook users who previously felt "checking in" was better suited for narcissists and techies can now realize benefits from location-based services (LBSes, also known as geolocation) via a larger and richer set of offers and deals.
Facebook's new Deals feature is uniquely positioned to bring rapid changes to consumer behavior over the next year. Here's why: First, Facebook is a platform with 500 million avid users (compared to the 4 million who currently use Foursquare), and with each passing month more consumers are accessing and updating Facebook via their smartphones. Second, Facebook's new Deal platform is free for marketers and SMBs; anyone who claims a location on the Facebook Places platform can easily and quickly launch an offer. Finally, marketers are lining up to create offers on this new Facebook platform. In the coming weeks, watch for deals such as:
- 24 Hour Fitness: Donating $1 to Kaboom to support children's health for everyone who checks into its fitness clubs.
- American Eagle Outfitters: Offering 20% off.
- Chipotle: Giving its Facebook guests two entrees for the price of one.
- Gap: Giving blue jeans to the first 10,000 customers to claim their deal.
- Golden State Warriors: Inviting those who check in to an exclusive event with a basketball player on the NBA team from Oakland, Calif.
- Harrah's: Offering a complimentary nightclub admission, buffet or other gift to people who stop by any of its 10 Las Vegas resorts.
- H&M: Offering 20% off.
- Macy's: Offering 20% off select merchandise.
- McDonald's: Giving $1 per customer to the Ronald McDonald House Charities.
- North Face: Donating $1 to the National Park Foundation for every person who checks in at a North Face store or National Park.
- The Palms: Upgrading your room or extending your weekend at the hotel another night — on the house.
- REI: Donating $1 to a local conservation non-profit when you visit its stores.
- Starbucks: Donating $1 per guest to Conservation International.
Offers such as these from national brands combined with Deals from SMBs will create a powerful pull for consumers. As businesses experiment and launch no-cost ads, these offers will become the hook that entices and encourages a fresh group of consumers who are new to the check-in process. This is why Facebook's new Deal platform is a win-win-win: Consumers will be encouraged to check in more often because of the deals available; businesses can drive more traffic and engage consumers with ads that cost nothing; and Facebook wins by increasing engagement on the platform.
As of now Deals are in beta, which means that offers can be launched only by a limited number of Place owners at this time. Those who are part of the beta can select "Create Deal" from the right side of their page. Four different types of deals can be created:
- Individual: Businesses can offer a basic deal such as 20% off an item or a free gift with purchase.
- Friend: This allows businesses to provide Deals to groups of up to 8 people, when they check in together.
- Loyalty: To focus on rewarding loyal customers, businesses can create a Loyalty Deal, which may be claimed after no fewer than two and no more than 20 check-ins.
- Charity: Businesses can donate to a charity of their choice each time a user checks in.
Although Facebook will not charge businesses for these ads, it is evident that there is tremendous revenue potential as this program grows. Eventually businesses won't want to be just one of many ads that consumers see but will demand ways to differentiate and surface ads, which is how Facebook can eventually turn consumer check-ins and local ads into a new revenue stream. Within a year or two, businesses will be bidding to have their deals gain more attention on the Facebook mobile platform, just as they currently do in Google AdWords.
Facebook Deals was just one of three announcements the company made today. Another announcement was new functionality that mobile application developers may utilize to create a single sign-on on phones. Facebook's ability to become a de facto single sign-on for all mobile apps will depend not only on how developers adopt this functionality, but also on the level of trust that consumers have in Facebook. Given consumers' concern over privacy, Facebook will have to work to earn more trust and educate consumers before large numbers of people will feel comfortable using Facebook to log into other mobile applications.
One outstanding question is how Facebook's new Places features will affect the fledgling LBS category. To date, foursquare has garnered most of the headlines, and it continues on an aggressive path of innovation. But in the space of two short months, Facebook has launched and amended its own compelling check-in service with greater reach, more appeal to marketers and SMBs, and a wider variety of ad types than are available on foursquare and other LBS platforms. I found it interesting to note that while foursquare was a visible Facebook partner at the announcement of Facebook Places two months ago, it was absent from today's Facebook event. It seems evident to me that the LBS space is in for some profound changes in the coming year as Facebook Places becomes as familiar to Facebook users as status updates and fan pages are today.
For more information on Facebook Deals, check out the information below or visit Facebook's document on Scribd.
Finding Deals on Facebook
Four Types of Deals Available to Place Owners
Search Forrester's Blogs
The dynamics that will shape the future in the age of the customer »
Planning for innovation and risk in the wake of Brexit »
Forrester's CX Index
Predict how actions to improve CX will affect revenue performance.
Measure the customer experiences that matter most »
- Brandon Verblow (3)
- Brigitte Majewski (1)
- Carlton Doty (7)
- Cliff Condon (5)
- Collin Colburn (2)
- David Truog (2)
- Emily Collins (2)
- Erna Alfred Liousas (12)
- Fatemeh Khatibloo (1)
- James McQuivey (1)
- Jennifer Wise (10)
- Jessica Liu (10)
- Jim Nail (34)
- Joe Stanhope (2)
- Laura Ramos (64)
- Lori Wizdo (1)
- Luca Paderni (11)
- Melissa Parrish (52)
- Michael Barnes (1)
- Peter O'Neill (3)
- Rebecca McAdams (3)
- Richard Joyce (4)
- Rob Brosnan (1)
- Rusty Warner (2)
- Ryan Skinner (43)
- Samantha Merlivat (5)
- Samantha Ngo (3)
- Sarah Sikowitz (6)
- Shar VanBoskirk (120)
- Susan Bidel (7)
- Thomas Husson (142)
- Tina Moffett (7)
- Xiaofeng Wang (40)