Latest Press Releases
Forrester’s 2022 CX Index: Singaporean Firms Unable To Maintain Customer Experience Momentum Gained In 2021
Despite an average drop in overall CX scores, UOB and Income Insurance have respectively emerged as new leaders in the banking and insurance sectors SINGAPORE, November 21, 2022 — According to Forrester’s (Nasdaq: FORR) 2022 Singapore Customer Experience Index (CX Index™), despite positive change in CX scores in 2021, financial services firms in Singapore have been unable to maintain [...]
SYDNEY, November 16, 2022 — Forrester (Nasdaq: FORR) today announced that Sportsbet, AIA Group, and A.S. Watson Group are winners of its Asia Pacific Technology Awards. These awards, presented at Forrester’s Technology & Innovation APAC, recognise Sportsbet for executing an enterprisewide future fit technology strategy and both AIA Group and A.S. Watson for executing outcomes-driven enterprise architecture practices. All [...]
Forrester’s Financial Services Customer Trust Index helps providers assess and build customer trust to accelerate revenue growth CAMBRIDGE, Mass., November 10, 2022 — According to Forrester’s (Nasdaq: FORR) Financial Services Customer Trust Index rankings, over 50% of US customers have low trust in financial services providers across the banking, credit card, insurance, and investment industries. [...]
Year-over-year total contract value increased by 7% to $353 million Company raises guidance for balance of year Cambridge, Mass., November 2, 2022 — Forrester Research, Inc. (Nasdaq: FORR) today announced financial results for the third quarter ended September 30, 2022, and raised its guidance for the balance of the year. Results were driven by contract [...]
Latest Media Alerts
Forrester: While Quality Of Customer Experience Improved In 2022, Malaysian Banks Continue To Offer Mediocre CX In 2022
According to Forrester’s 2022 Malaysian Banking Customer Experience Index (CX Index™) rankings, the average CX Index score of Malaysian banks improved significantly, from 62.7 to 65.7 on a 100-point scale. However, all brands are still stuck in the OK category. In this second annual evaluation, most banks’ CX Index scores inched forward and the rankings [...]
As global uncertainties — inflation, labor shortages, and supply chain issues included — persist, retailers must reinvent their technology, processes, operations, and employee experience (EX) measures this holiday season. Forrester’s “The 2022 Holiday Planning Guide” outlines key insights to help retailers plan their marketing and fulfillment operations and deliver on consumer expectations. Additionally, Forrester’s“2022 Online [...]
Forrester benchmarked customer experience quality across 47 leading banks in Europe According to Forrester’s 2022 European Banking Customer Experience Index (CX Index™) rankings, customers rated banking experiences: good in the UK; OK in Germany, Italy, France, and Sweden; and poor in Spain. Forrester surveyed customers of 47 banks across France, Germany, Italy, Spain, Sweden, and [...]
As the largest contributor to global GDP, APAC has become a battleground for cloud platform providers from China, Europe, and North America, all seeking to capture a share of this burgeoning cloud market. Today, APAC boasts the largest share (37%) of the world’s cloud data centres, with targeted investments to expand onshore capacity in emerging [...]
Latest Media Coverage
VentureBeat: Analyst Rowan Curran discusses the ways AI will be “indispensable” in 2023. Read the full article here. Read more from Rowan here.
SDxCentral: VP, Research Director Chris Gardner discusses Forrester’s 2023 predictions, including how low-code and citizen development will prompt a major data breach in 2023. Read the full article here. Read more from Chris here.
Marketing Dive: This article highlights Forrester’s research on how the green market revolution will present an unprecedented business opportunity for marketers. Read the full article here.
Morning Brew: VP, Principal Analyst Martha Bennett discusses what to expect around NFTs in 2023. Read the full article here. Read more from Martha here.
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