Posted by Zach Hofer-Shall on March 26, 2010
Over the last few weeks I've been busy talking to clients about my recent research on Social Intelligence - the strategy of using social media data to drive actionable marketing and business insight. It seems that this topic sparked a lot of interest with most marketers and Customer Intelligence professionals out there because, and I'll put this relatively lightly, managing the rapidly expanding vastness of social media data is an overwhelming challenge.
Many marketers I've talked to share the similar pain of trying to "keep up" with so much online conversation, but there's also a crowd that's starting to use all of this conversation to generate rich insights around their customers and brands. But how? Social media can generate a lot of action, both reactive and proactive - it's all in how you look at it and the goals and strategy you create.
This morning at 11am Eastern, I'm leading a teleconference on this subject titled "Driving Customer Insight With Social Media Data" during which I'll talk about the challenges, risks, and (more importantly) opportunities found within social media data. I'll highlight the many different potential uses for social media data and talk about some of the vendors that make this all possible. The teleconference is for Forrester clients only, but after it's finished I'd like to use the comments section here to keep the discussion going and open it up to the public. I hope you can join me for the call, but if not - please join the discussion back here afterwards.
Related Forrester Research
Search Forrester's Blogs
Forrester's CX Index
Predict how actions to improve CX will affect revenue performance.
Measure the customer experiences that matter most »
Forrester's Forum For Marketing Leaders
April 29-30, 2015 — London »
Free On-Demand and Live Events
Latest events from Forrester analysts, online and in person »