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Posted by William Band on May 30, 2012
Enterprises of all sizes like the low upfront costs, usability, flexibility, and time-to-value of CRM software-as-a-service (SaaS) solutions. Solutions I see enjoying increasing popularity include salesforce.com, Microsoft Dynamics CRM Online, and Oracle’s cloud CRM products: Oracle CRM On Demand and RightNow (now called Oracle RightNow CX Cloud Service). The Sage CRM products for the medium-size organization market (Sage SalesLogix and Sage CRM) have been also retooled to include “on-demand” options and SugarCRM is also available in variety of on-demand deployment configurations.
There are many advantages to moving your CRM solution to “the cloud.” But follow these best practices to avoid the pitfalls that can trip you up:
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