The Top Six Ways to Get Value From Your CRM Deployment

Bill highlights the top 6 ways that customers can get extra value from their CRM deployments in 2010, and also cautions on 4 pitfalls that can sink any CRM deployment.

http://www.forrester.com/role_based/images/author/imported/forresterDotCom/Podcasts/BPA/bill%20band%202-25-10%20mixed.mp3

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