The Top 19 Customer Management Technologies To Watch

In this podcast, Bill describes what technologies comprise the customer management applications ecosystem, and which ones offer the most value based on Forrester's combined knowledge.

http://a964.g.akamaitech.net/7/964/714/05946339a34115/www.forrester.com/imagesV2/uplmisc/Bill_Band_11_12_09.mp3

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