What It Means: A Forrester podcast

The age of the customer isn’t a tagline — it’s a fundamental shift in the market that is forcing companies and executives to change course. In Forrester’s What It Means podcast, we’ll examine those changes, what they mean, and what executives can do about them.

Latest Episodes

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The Future Of Organizations

Forrester Vice President and Group Director Sharyn Leaver discusses the future of organizations — what companies will look like, how they will function, and how they’ll be managed to…

June 28, 2018

Build an insights-driven org

The Customer Energy Index

Forrester Senior Data Analyst Anjali Lai introduces the Customer Energy Index: a measure of customer attitudes, behaviors, and actions that tracks the impact they all have on the global market.  Featuring:…

June 14, 2018

Drive revenue with CX

USAA: Excellence In Mobile Banking

Forrester Vice President and Principal Analyst James McQuivey interviews two USAA employees — Christy Rogers, VP of digital strategy and content operations, and Shauna Brown, AVP of bank digital channels — on USAA’s success in mobile banking.  Featuring:…

May 31, 2018
Jennifer Isabella and Victor Milligan record an episode of What it means

Join hosts Jennifer Isabella and Victor Milligan each week for a conversation with thought leaders.