New Customer Experience Online Community

People who are passionate about customer experience have a new way to get answers to their most pressing questions. Drum roll, please! Forrester has launched a new online community for customer experience professionals. The community is a forum for exchanging ideas and sharing real-world solutions to common challenges. In response to popular demand, Forrester analysts will participate in the community, facilitating discussions and sharing perspectives. 

The community is open to anyone who is responsible for improving the customer experience at his or her organization. The community provides:

• A forum for posing questions and asking advice.
• Insight from our analysts based on their research coverage areas.
• Real-world stories from peers in other companies.
• Content from Forrester and other thought leaders on emerging trends.

 Here’s how you can become part of the community:

• Ask a question about your most-pressing business challenge.
• Start a discussion on an emerging trend that is affecting your business.
• Contribute to an existing discussion thread from another community member.
• Suggest topics for upcoming Forrester research reports.
• Create a community profile.
• Share your perspective with others.

Click here to go to the community for customer experience professionals and bookmark it for easy reference.