Welcome Paul Hagen!
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It is my great pleasure to announce that Paul Hagen has rejoined Forrester as a Principal Analyst for the Customer Experience role. Paul will serve our executive-level clients who are responsible for executing enterprise-wide customer experience transformations. It is a particular delight to welcome Paul back to Forrester, where he spent five years as a very popular Senior Analyst. For the last eight years, Paul has been running his own consulting business, providing business planning and online marketing strategy to executives at a broad range of organizations.
Paul joins the all-star team of Harley Manning, Megan Burns, and Andrew McInnes in helping Chief Customer Experience Officers execute enterprise-wide transformations. Bruce Temkin, who is also part of this team, will be leaving Forrester to pursue other opportunities at the end of this month. We wish Bruce the best on the next leg of his journey and feel fortunate to have such a strong team covering this space. This team is responsible for research reports such as Managing The Customer Experience Project Portfolio and has some great upcoming research, including “Three Secrets Of Successful Customer Experience Teams.” Stay tuned!
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Congratulations on Paul rejoining the team.
I remember working with Paul back in the 90’s in Forrester’s Cambridge office when we were both analysts. He’s a boomeranger just like me – we leave the company but then make our way back with a lot more experience under our belts. Great hire.
I know you and the team will successfully manage through Bruce’s leaving. When you have a research organization our size – over 350 people – attrition is a reality. People leave for all kinds of reasons – be it a new job, their spouse moves for a job, or an illness in the family.
I will be watching for the reaction from the social world and responding. When someone like Bruce leaves Forrester, there is always a public reaction. Unfortunately new hires don’t get the same visibility. Too bad because we’re hiring the best talent we’ve ever hired – not just in your team but across the whole research organization. We still consider, on average, 500 candidates to hire a single analyst – it’s that competitive. Competition for the jobs has never been so fierce.
Let me know if I can help further.