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Posted by Henry Dewing on January 19, 2010
In my discussions with Kevin Kennedy (President & CEO), Joel Hackney (Senior Vice President & President, Government and Data Solutions) and other Avaya executives over the past 12 months, the need to keep customers informed about their options, and to equip partners with the capabilities to serve those customers has been a paramount concern. When Avaya won the bidding to acquire Nortel’s Enterprise business, the company promised that they would make their product road map public 30 days after closing and today they are making good on that promise under the banner of “Protect, Extend, and Grow.” Avaya and Nortel heritage customers can now start to plan their future architectures with a little less uncertainty. Other vendors in the UC space should take note of the customer first mind set Avaya is bringing to the process to move the company into the future.
As Avaya customers look further into the future, there are many changes coming across the roadmap, and Avaya is attempting to not alienate customers by prematurely announcing end of life scheduling. Businesses are left with some uncertainty about the exact timing of the future evolutions of their Unified Communications infrastructure, but Avaya is making it clear that they are committed to simplifying that evolution process. I will be watching Avaya execute (the key characteristic Kevin Kennedy wants and needs from his company) this year -- and wonder to what extent customers and partners believe Avaya’s stated commitment to protect, extend and grow their UC&C solutions?
For any Avaya and Nortel customers - especially one of the over 21,000 registered attendees to today's virtual roadmap announcement event - I am interested to hear your reaction to Avaya’s announcement – reply below or e-mail me directly at HDewing@Forrester.com.
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