A Complimentary Forrester Webinar
As brands grapple with consumer behavior changes caused by COVID-19, understanding how well they’ve used customer experience (CX) to build loyalty becomes more critical.
Join us for a complimentary version of Forrester’s US Customer Experience Index (CX Index™) 2020 client webinar to dive into the latest results from this year’s CX Index. Discover the impact of the pandemic on results, explore trends in CX quality at the brand and industry level, and understand the impact of CX-based differentiation.
