- Forrester Councils
- Councils Overview
- log in
Posted by Tom Grant on September 22, 2009
This week, our guest is a prime example of "inbound" social media, used to make smarter product decisions. Alex Bender of Archer Technologies describes how their community helps with the entire release cycle, from starting with the generation of good ideas. And whaddaya know, there's another research document, by Yours Truly, about this topic in the Forrester publication queue. Finally, if you're looking for a primer on Lean approaches to development and delivery, look no further than this week's review. Copyright (c) Tom Grant.
Lead BT Transformation
Develop customer-obsessed strategies to drive growth »
Forrester's CX Index
Predict how actions to improve CX will affect revenue performance.
Measure the customer experiences that matter most »