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Posted by Tom Grant on June 16, 2008
The research document that I've been discussing, "Improving Your Product Management Tools," is now published. The recorded webinar on the same subject will be available soon, too. As always, we're eager for feedback.
Next on the publication list:
Lead BT Transformation
Develop customer-obsessed strategies to drive growth »
Forrester's CX Index
Predict how actions to improve CX will affect revenue performance.
Measure the customer experiences that matter most »