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Posted by TJ Keitt on August 5, 2013
Anyone who's been following this blog knows that I've invested a lot of time recently laying out the case for why CIOs should take more ownership over employee engagement and workforce experience. With the foundational argument in place, it's now time to turn to the critical question: How should an IT department act? This can be a paralyzing question because owning the workforce experience means IT leaders must step outside of traditional technology provisioning and maintenance roles. That's why the path forward for IT leaders is to implement a series of changes in how they view themselves, employees, and the technology landscape:
I encourage you to read these reports as you consider your role in creating the workplace of the future. This is an ongoing stream of research for Forrester, one that we feel requires an open dialogue. So, as you consider these documents, feel free to leave your thoughts on this topic in the comments section of this blog or the reports themselves.