- log in
Posted by TJ Keitt on June 17, 2010
We recently embarked on a Forrester-wide research project to benchmark the use of social technologies across enterprise organizations. Why is this important? Well, as you may know, we cover social technologies from a wide range of perspectives – from roles in marketing to IT to technology professionals. We find that each of these roles differ in their general “social maturity” and that most companies are experiencing pockets of success, but few, if any, are successfully implementing it across the board. In fact, full maturity in this space could take years, but there are clear differences in how some ahead-of-the-curve companies are using social technologies for business results. In fact, at this point it has been clearly established by many people (including us many times over) that social technologies are transformative tools that are changing the way companies do business. So we’re not talking as much about the opportunity social presents, but rather we are trying to determine the current reality of practitioners. It’s also clear that many companies have made tremendous strides in planning and organizing for the use of social technologies. However, the one question we consistently get is: “Where is my organization compared to others in the use of social media?” We want to benchmark these companies to see if we can answer questions like:
- How do you define “social maturity,” and why is it important to get there?
- Which companies are ahead of the curve in implementing social technologies for both external use (i.e., for customers/consumers) and/or internal use (i.e., for employees/partners)?
- What have been the biggest drivers of success?
- What are the biggest challenges?
- What steps do most organizations need to take, and why?
Here’s how we want you to help:
- If you work for an organization that markets products or services to consumers or businesses (i.e. “clients” in vendor speak), then please take this survey. We want to hear from anyone involved in social – whether marketing, PR, IT, legal, finance, HR, etc. For your efforts, we will share a free executive summary of the survey results.
- If you are a vendor, agency, consultant or even just a consumer interesting in sharing your thoughts, we can’t include you in the survey. But we do want to hear from you, so please feel free to comment on this blog or on our community site with your thoughts. We promise to keep the conversation going, and we will be writing a blog post on some of the findings when the research is published.
We want to hear from you, so please, share your thoughts.
Update: For those who took the time to follow the link and take the survey, we appreciate your time and help. At this time, the survey is closed and we will report the results shortly. However, this does not mean that we want the conversation to end; please feel free to use this blog to comment on this topic and share your thoughts.
Search Forrester's Blogs
The dynamics that will shape the future in the age of the customer »
Planning for innovation and risk in the wake of Brexit »
Forrester's CX Index
Predict how actions to improve CX will affect revenue performance.
Measure the customer experiences that matter most »
- Adele Sage (22)
- Allegra Burnette (7)
- Amit Bhatia (3)
- Daniel Brousseau (1)
- Deanna Laufer (9)
- Fatemeh Khatibloo (1)
- Fiona Adler (1)
- Fred Giron (2)
- Harley Manning (104)
- Joana van den Brink-Quintanilha (3)
- Jonathan Browne (23)
- Kara Hoisington (3)
- Keith Coe (2)
- Kerry Bodine (77)
- Leah Buley (1)
- Maxie Schmidt-Subramanian (26)
- Michael Gazala (3)
- Moira Dorsey (5)
- Nicole Dvorak (1)
- Qaalfa Dibeehi (1)
- Riccardo Pasto (1)
- Rick Parrish (28)
- Ron Rogowski (30)
- Roxana Strohmenger (2)
- Ryan Hart (8)
- Sam Stern (24)
- Thomas Husson (1)
- TJ Keitt (9)
- Tom McCann (3)
- Tony Costa (11)