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Posted by Tim Sheedy on November 22, 2009
Recent research undertaken by Forrester across Asia Pacific has indicated that while there is clearly a strong drive to improve the efficiency of IT systems, this will not often be through the implementation of process improvement systems, such as ITIL or CMM.
So why has interest in these processes suddenly plummeted in Asia Pacific? While I have no strong evidence of the answer to the question, the many discussions I have had with IT leaders across the region leads me to believe that a number of factors have lead organizations to delay or put a stop to their ITIL process improvements and their broader ITSM initiatives.
So what can IT leaders do to continue improving their process through times of IT budget cuts and limited resources? Well, you can get lean. Forrester has recently focused a lot of energy around the concept of “Lean IT”. By focusing on the lean principles of cutting waste in processes and systems that do not focus on business outcomes, you can free up valuable time and money to ensure that your people and budget are focused purely on the outcomes required by the business. Even applying lean to the ITIL vr3 roll out would make sense – which of the process improvements will drive the biggest benefit and help you drive waste out of your IT processes.
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