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Thomas Husson serves Marketing Leadership Professionals. See the full Analyst bio.
Visit Forrester.com to learn how we make Marketing Leadership Professionals successful every day.
Follow Thomas on Twitter.
Posted by Thomas Husson on October 1, 2010
Because of poor execution in 2009, the industry consensus — particularly in the US, where Nokia has a small footprint — was that Nokia was not in a position to catch up with the Apple App Store or Android Market. Reports of the Ovi Store’s death were greatly exaggerated: Nokia simply cannot afford to fail. On the contrary, it is now catching up, particularly in emerging countries, where Nokia clearly differentiates thanks to its unique local presence and relationships with operators (mobile billing is currently supported in around 30 countries).
Nokia just issued a press release this morning insisting that Ovi Store downloads are now reaching 2.3 million per day for a total installed base of 140 million active users. Bear in mind that a user is considered active on a six-month period and that this figure includes multiple Ovi experiences, including the 17 million Ovi mail and chat users as well as users of Ovi Maps, Ovi music, and Ovi life tools.
That's an increase versus last May (1.7 million) and versus the data that was announced at Nokia World two weeks ago (2 million). More interestingly, 200,000 people are signing up daily to Ovi. That's a significant trend.
I'll stick to my initial thoughts about Nokia's transformation journey: the challenge is still to offer a fully integrated Ovi brand experience.
It took a couple of years to move Nokia services under the Ovi umbrella. The new challenge is to make sure that the Ovi experience is seamless enough to nurture the overall Nokia brand. The key attributes of the Ovi (by Nokia) brand experience will depend on how tightly and seamlessly Nokia interconnects devices and services. Nokia still needs to focus on the user experience, to offer deeper integration with Nokia devices, to unify the look and feel of Ovi services, and to offer a single sign-on.
To succeed in the long run, I think that players wanting to succeed in the application store market need to address the key factors that will make them a success:
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