iPhone + Lotus Notes = Opportunity + Annoyance

Tedschadler_2 By Ted Schadler

Maybe you saw the IBM announcement or the NY Times article on it. iPhone now can run iNotes, a lightweight application for access to Lotus Notes email, calendaring, and contacts.

But why the complex equation? Let me break it down for you:

IBM has no axe to grind with any mobile device (unlike Microsoft, who is required to promote Windows Mobile devices -- though we've seen a lot of iPhones on the Redmond campus lately). Therefore, it can afford to be device agnostic. The Armonk software giant has long supported BlackBerry, Nokia, and Windows Mobile devices. It now supports iPhone.

In other words, these iPhone owners are change agents. They see a benefit and want to go for it. We call this behavior of employee-led adoption "Technology Populism," and it's a force majeure. Here's one cool situation we heard from a client: demand for iPhone is so high that IT put up a wiki to encourage iPhone opportunists to comment on problems and solutions for iPhone in the enterprise. It's a "very active" wiki with 70 active participants. And this after only a month.

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Cisco's Stepping Up To Collaboration As Business Transformation

TedschadlerBy Ted Schadler

Following on to Rob's great analyses of Cisco's Jabber and PostPath acquisitions, here are some additional things that Information & Knowledge Management Professionals should tune into regarding Cisco as the new collaboration kid on the block:

  • First, Cisco is building a meeting-centric workspace product with WebEx Connect. Think about the key documents, chats, connections, calendar, contact lists, business and collaboration widgets, and video links hosted in a workspace with persistence, invitation- and approval-based access, and all the piece parts of a real workspace. That means you should be putting Cisco on your vendor list when looking at new team collaboration scenarios.
  • Second, Jabber will be bundled into WebEx Connect as the core presence engine. In other words, this acquisition is, as Rob pointed out, a great way for Cisco to get a global-scale presence engine. But it's also presence designed around a B2B or distributed team environment. And that signals where you should look at Cisco: It's in B2B teams. Or teams that sit on the edge of the enterprise -- sales, product development, supply chain, partner management -- should look at this new option.
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Attracting And Retaining Talent: Thought From Day One Of Forrester's Business & Technology Leadership Forum

TedschadlerBy Ted Schadler

"Embrace chaos; deliver results." Really? Unleash social networks, employee-generated video, and wikis loose in my company? That sounds hard for any normal company. Yet that's the theme of our event here in Orlando.

At the end of day one, after listening to a varied and experienced line-up of presenters, I came away with the feeling that not only is it possible to embrace chaos and deliver results, it's also an imperative.

Here are some loosely worded and paraphrased quotes from speakers that anchor my feeling:

When Ken Washington, chief privacy officer of Lockheed Martin, was asked how he convinced the CEO to allow blogs and social networks at Lockheed Martin, he said that in the war for talent these tools will help us "attract and retain talent."

It makes a ton of sense if you think about it. We know from our Technographics studies that the Internet-native Gen Y generation behaves completely differently than their Gen X siblings. They use IM, social networks, and blogs to communicate and get their work done. And the Millenials that follow them are even more estranged from old-school tools like email. These new employees expect the power that a Facebook brings.

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Google Launches "YouTube For The Enterprise"

TedschadlerBy Ted Schadler

Today, Google announced Google Video for business, a new cloud-based collaboration service that gives employees the same ability as consumers to upload, find, view, and share video clips. It's YouTube for the enterprise, folks. See Rob Koplowitz's and Kyle McNabb's report for more on cloud-based collaboration services.

Not that Google's the first company to introduce this service. Startup Veodia launched its cloud-based enterprise video service in 2007. Both moves are part of the video-ification of business, what Forrester's Henry Dewing calls "The Screening Of Global Business."

I think this is an important innovation for the enterprise because it will allow a million video flowers to bloom: training videos, meet-the-team videos, rally-the-sales-troops videos, learn-about-my-product videos, customer-win videos, walk-through-the-power-generation-plant videos, corporate-event videos, how-its-made videos. You get the picture.

Google Video for business:

  • Is bundled into the Google Apps Premier Edition. So even if you don't need cloud-based email, calendaring, document sharing, or team sites, if you buy video, you get the whole suite of collaboration tools.
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Trip Report On iPhone Vs. BlackBerry: Part 1, Typing

TedschadlerBy Ted Schadler

Let me begin by saying that I believe it's time for Information & Knowledge Management (I&KM) professionals to get into the enterprise smartphone debate. After all, the killer application for smartphones is email, calendars, and contacts -- all collaboration apps. And the future of collaboration is pervasive -- anytime, anywhere, any device. Your information workers need them. You should help define the strategy.

So here we go with Part 1 of a multipart blog post on my experience with these two devices.

I recently took a two-week family vacation to Oregon and funky Northern California. Nothing like eating Humboldt Fog cheese on the beach in the Humboldt fog. The four of us camped some and stayed in some lovely B&Bs. As badly as I wanted to be off the grid, I decided that it was best to have a cell phone to take care of essentials.

So it was a prime opportunity to compare a two-year old BlackBerry Pearl against an iPhone 3G to see which one best handled the common collaboration issues that come up on a vacation: email, directions, schedule, contacts, and "rapid research." Oh yeah, both devices use AT&T's network.

I have some particular attitudes towards my cell phone.

  • First, it has to fit into my pocket.
  • Second, I don't suffer lousy interfaces; if it doesn't work the first time, I usually give up.
  • Third, it's a phone first.
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What's A Zettabyte? I Don't Know, But It's Coming Soon

TedschadlerBy Ted Schadler

What's a zettabyte? It's the same amount of information found on 500 billion DVDs or 75 full-length movies for every human on the planet. And a half a zettabyte, a mere 250 billion DVDs' worth, is the number of bits that Cisco expects to fly around the Internet every year in 2012.

The networking giant has created aVisual Networking Index, a detailed measurement of annual business and consumers Internet traffic. In a recent conversation with Cisco senior analyst Arielle Sumits, we learned that Cisco has used this index and a lot of detailed data to calculate that the public and private Internet will carry 6 times the amount of traffic in 2012 as it does today.

The big driver of that torrent is, of course, video. By 2012, Internet video alone will be almost 400 times the size of the entire US backbone in 2000. Add downloadable HD video, Telepresence, and Internet traffic to the television, and the volume of bits is staggering, even higher than the P2P traffic.

Wow, that's a lot of bits. But what does it really mean? I think it means three things for Information & Knowledge Management professionals:

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