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Ted Schadler serves CIOs. See the full Analyst bio.
Visit Forrester.com to learn how we make CIOs successful every day.
Follow Ted on Twitter.
Posted by Ted Schadler on August 28, 2012
Here's the Tweet-length version of the analysis:
"3 bullet analysis of Kenexa: 1) IBM needs to sell to biz tech buyers. 2) IBM bought an HR app suite - good. 3) Is salesforce.com next?"
Okay, so let's tease that apart a little bit.
So it's a smart acquisition and one that CIOs should tune into and see for what it is: IBM is moving up the application stack to deliver more value to your business executive peers. You need to be part of that conversation. At a very deep and intimate level.
So I have to ask: What's next for IBM? IBM already has a deep focus on smarter commerce, so marketing and eBusiness professionals are in its sights. But what about other productivity black holes like sales, customer service, and product development? How can IBM best help other business technology buyers tackle those behemoth problems? Does IBM need to dance more with salesforce.com? Or get closer to AutoDesk? Or buy Atlassian?
If the future of software lies in business productivity improvements, then IBM will need to court and win and serve business technology executives, not just CIOs. This acquisition proves that it's willing to spend money to do that.
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Comments
As a Taleo customer I am jealous.
If they can pull that off and not just turn it into an un-customer-centric mess that complicates, not streamlines, recruiting processes then that is a big deal for the industry and IBM.
What I would really like to see is IBM greatly accelerate innovation with Kenexa in two key ways:
1. "Tabletize" (or continue to do so) the UI around the resume (or LinkedIN profile) as that is the central data point for a recruiter.
2. Integrate UC capability. Not sure what Kenexa does here already but I want a recruiting tool that seamlessly allows me to communicate and share with managers and candidates as far away from email as possible. I want to schedule and run video interviews with candidates right from my recruiting app on my ipad. Lync integration, skype integration, etc. etc....
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