with some of my Forrester analyst colleagues earlier today I listened into the
conference call hosted by executives of both - Dell and Perot Systems - to explain the rationale behind Dell's
announcement to buy Perot for US$ 3.9 billion cash. There has been some
speculation lately about Dell possibly making such a move, but the timing and
the target they finally picked came as a bit of a surprise to everyone. The speculation was rooted in some of the statements made by Steve
Schuckenbrock, President of Large Enterprise and Services at Dell, earlier this
year where he pronounced that Dell would get much more serious around the
services business. Now, you would of course expect nothing less from someone
like Steve - after all he has spend much of his professional career prior to
Dell as a top executive in the services industry (with EDS and The Feld Group).
To this end Steve and his team finally delivered on the expectation, even more
so as this had not been the first time that Dell promised a stronger emphasis on
I recently attended a CSC analyst event in which they described several of the wins and initiatives that they have experienced over the past year.Like many services companies Forrester speaks with, the company is taking a heavy vertical (industry-specific) market strategy and positioning itself in hot markets related to government spending, healthcare, and energy.
I had an interesting briefing with L. Ravichandran, the Executive Vice President and COO of Tech Mahindra this week.This was quite a nice briefing to have from the company, given the dramatic changes that have taken place over the last year.In January, Forrester analyst Sudin Apte and I wrote about the drastic consequences of the accounting fraud at Satyam (“What the Events at Satyam Mean For Service Providers”). Sudin has continued to write about the subject with great research that would interest virtually anyone in the IT services industry (clients and tech professionals) on Forrester.com.
A long time ago (about 35 years), I was the project leader and main designer of what was probably the first true distributed solution. It started with one of the largest bank in Europe, which went through a one month strike of its data center. In what was probably the Jurassic period of IT (which makes me a dinosaur), the centralized mainframe reigned supreme and of course the whole commercial part of the bank ground to a halt, and with it millions of customers who could not get to their money.. The CIO (the title did not exist at the time, but the function did) came up with the brilliant idea of putting a server in each branch, connected to the central mainframe through a network. Each local server had to be able to process locally, on a local "database" all the typical operations of the branch. This would guarantee that, in case of a repeat strike, the basic banking needs of customers would be covered. So armed with the latest minicomputer from Honeywell and several $Millions in project money, we set up developing everything in sight: network protocols, transactional languages and supervisors, local file structure, etc. Even intelligent virtual terminals.
BTM (Business Transaction Management) is starting to appear on the radar screen of many clients and vendors. BTM is based on the ability to trace a transaction path through n-tiers of infrastructure components in order to provide 1) visibility into the transaction, 2) a template that could be used to understand how the infrastructure supports the transaction and 3) a basis to define whether a transaction behavior in normal, that is within the resource usage bracket observed historically or abnormal, signaling a performance or availability issue. Many products have appeared on the market over time to support this transaction tracing or transaction tracking ability. Bristol Technology (now HP), MQ Software Q!Nami (now BMC) supported MQ Series and Websphere MQ. ClearApp (now Oracle) and dynaTrace have this capability built in their SOA-APM monitoring solution, Optier and Correlsense provide visibility into transaction paths. Now we find this capability as one of the requirements for Application Performance Management: IBM ITCAM has looked into this issue from the get go, CA is developing the capability for Wily, HP is working on expanding Bristol, Compuware and Opnet can take advantage of their network analysis solutions to provide this information, Quest Software has added this feature in their APM solution and Precise is also walking the same path . Why?
We are all familiar with the story – mobility is hot and is taking root within firms of all sizes. Why? Mobility solutions improve employee productivity and efficiencies. However, the down economic environment has changed corporate priorities. It is no surprise that our data shows that cost cutting activities for telecom data center, and servers dominate initiatives for the next year. See the report: Demand Insights: Enterprise Mobility 2009 for more information.
But, there is another story. We found that nearly 35% of companies identify offering more mobility support including deploying mobile applications and mobile devices as a critical or high priority for their companies in the coming year. This is not shabby during these difficult economic times.