Three Vendors Rise To The Top Of The Private Cloud Market

Lauren Nelson

In Q2 2011, Forrester wrote one of the market's first private cloud vendor evaluations which scored vendors on ten criteria. Over the past two years private cloud has shifted from concept to reality with 55% of enterprise hardware decision makers planning to build an internal private cloud in 2014 (up from 29% in 2011) according to our Forrsights Hardware Survey, Q3 2013. Due to popular demand, Forrester decided to update this report with a full Forrester Wave evaluation composed of 61 criteria. Vendors evaluated in this report represent today's top software-only private cloud vendors -- ASG Software Solutions, BMC Software, CA Technologies, Cisco Systems, Citrix Systems, Eucalyptus Systems, HP, IBM, Microsoft, and VMware. After many long hours on weekends and holidays, this report is finally complete, with three vendors rising to the top -- HP, Cisco, and Microsoft. For the full details of the strengths and weaknesses of each vendor, see The Forrester Wave™: Private Cloud Solutions, Q4 2013

How did Forrester select and evaluate vendors? Each vendor met the following qualifiers: 

  • Self-service portal and role-based access.
  • Infrastructure provisioning capabilities.
  • Management capabilities.
  • Monitoring and tracking of resources.
  • API-based.
  • Generally available by April 1, 2013.
  • More than 100 unique customers. 
Read more

Apple Purchases PrimeSense, Opening Up New Computing Experiences – And Enterprise Solutions

JP Gownder

Apple has completed an acquisition of the Israeli firm PrimeSense, a sensing company whose technology has powered Microsoft’s popular Xbox Kinect for Xbox 360. (Microsoft moved to an in-house technology for the Xbox Kinect for Xbox One).

For the consumer market, Apple’s purchase opens up a number of tantalizing product possibilities:

  • Apple TV. The long-rumored Apple television set – as well as the long-extant AppleTV set top device – could both benefit from motion-sensing and depth/color sensing, particularly for next-generation interactive television applications.
  • Mobile and wearable products. PrimeSense has made a strong effort to miniaturize its components, and the next logical step would be to embed its technologies into mobile or wearable computing products. While often seen as a motion-sensing technology, PrimeSense is at base a depth- and color- perception technology that could potentially someday be used to recognize people – or to help the blind navigate the streets.
  • Customized e-commerce. In 2011, I wrote a report suggesting that Kinect and other sensing technologies could be used by companies to offer mass customized clothing and furniture. Imagine scanning your house – or your body – to receive custom-build cabinets or bespoke clothing shipped to you in short order. PrimeSense technology can already empower these mass customized scenarios.
Read more

Driving Technologies That Will Delight Customers

JP Gownder

Businesses that thrive and grow in the age of the customer are obsessed with customer delight: the most successful companies are reinventing themselves to systematically understand and serve increasingly powerful customers. This business reality creates new imperatives for everyone inside an organization, and infrastructure & operations (I&O) professionals are not immune. So the question becomes, how does I&O participate in the transformation of the enterprise toward customer obsession?

The answer to this question is important, because technology's role in business is rapidly changing -- from a world in which Information Technology (IT) enabled a company to function more efficiently, to a world of Business Technology (BT), which we define as technology, systems, and processes to win, serve, and retain customers. Yet customer-facing technologies aren't always (or even often) the traditional role of I&O. So how can I&O participate?

How about starting with a simple dictum? Spend more time on technologies that will inspire and delight customers, either directly or indirectly. To start this journey, I'd like you to watch this short video of how a digital billboard has gone viral:

Read more

Vodafone Demonstrates Its Determination To Boost Its Enterprise Activities At Its Global Analyst Event

Katyayan Gupta

With Dan Bieler, Henry Dewing, Henning Dransfeld, Brownlee Thomas, and Michele Pelino

Vodafone hosted its annual global analyst event in London recently, and it was a good event. Vodafone’s CEO Vittorio Colao kicked it off with a passionate endorsement of Vodafone’s enterprise ambitions. But will Vodafone’s market position as a leading mobile telco give it a tangible advantage in the broader enterprise global telecoms marketplace? We believe there is a good chance it will because:

  • Vodafone’s integrated pitch is credible. Vodafone comes up in nearly every conversation with Forrester enterprise clients that want to consolidate vendors for multicountry or “global” mobility services. Increasingly, our clients also are asking about Vodafone’s wired services. And those based in the UK and Germany are the most interested in learning about what’s available and what’s coming with respect to fixed-mobile bundling. Vodafone made a big play on fixed-mobile integration, most notably with the acquisitions of Cable & Wireless and Kabel Deutschland. Its network now covers 140 countries, 28 of which support MPLS networks for mobile backhaul. Vodafone also has big plans for refreshing and expanding its international IP backbone network to more than 60 countries.
Read more

How Tablets Can Revolutionize The Sales Process

JP Gownder

Over the past few years, tablets have reshaped computing for many enterprise workforces. But tablets aren't general-issue devices for all employees; instead, companies equip specific groups of employees with tablets -- with particular business goals in mind. High on the list of tablet-equipped roles are salespeople: According to IT decision-makers, sales professionals are the second most likely group of employees to receive company-owned tablets as standard-issue devices.

In a new report, "Empower Salespeople With Tablets To Drive Value For Your Business," we offer infrastructure & operations professionals some guidelines about how to deploy tablets to the salesforce at their companies. It's a different exercise than with traditional PC deployments: I&O professionals must work with business leaders, sales management, sales enablement professionals, and with sales reps themselves throughout the process. To reap the full rewards of tablets, the sales process itself must be reengineered, sales reps must be trained, and customer-facing software and materials must be developed. I&O can't do all of this alone, and must instead build new, deeper relationships with business partners.

Read more

Grading our 2013 Cloud Predictions

James Staten

At this time 12 months ago, we released our predictions for what changes in the market would be brought about by the maturing of cloud computing. Looking back on the year, we can now see that, while the promise of a maturing market was strong, maturity was by no means uniform and thus our predictions proved to be a mixed bag.

1.     We’ll finally stop saying that everything is going cloud.
Grade: A. While the C-suite might still be preaching this as a long-term vision, we got real about what should and should not go to the cloud given its current maturity and capabilities. The guiding principles of architecture and economic model served as sufficient evidence that many traditional workloads have no business on the public cloud. And we started to see early signs of enterprises recognizing that the private cloud isn’t the new name for virtualization but is indeed a separate environment and not all apps in the data center are destined for this pool.

2.     Cloud and mobile will become one.

Read more

Your Input Required - Service Engineering Role!!

Eveline Oehrlich

Engaging All Service Engineering Folks: Help Forrester Define “Service Engineering” As A New Role Within Infrastructure & Operations (Or Beyond)! A variety of technology trends such as mobility and clouds are empowering consumers and connects employees who all are interacting and collaborating through apps and devices which are changing the way business is conducted. In response, organizations are forced to accelerate business changes which require the need for agility innovating new technology choices, implementation options, and delivery approaches. In this new pace of change the business demands more of IT to help deliver services which enable and support the age of the customer. Some Infrastructure & Operations teams have made the transformation to manage and support BT services which consist of technology, systems, and processes to win, serve and retain customers. Other organizations still manage and support components which range from operating systems, middleware, general purpose components, applications and custom components built all for specific purposes. I&O teams have become good at building components, but it often lacks the engineering discipline to assemble these components into services that meet specific business needs and are relevant in the age of the customer. To stay relevant and transform Infrastructure & Operations in the age of the customer, I&O needs a new role – service engineering. Service engineers mainly “do” three things:

1. Think and act from the outside-in – this means establishing, managing and continually improving services which are critical and essential for business enablement and business success.

2. Participate and support the DevOps journey – business agility in large parts depends on technology today. The DevOps team plays a large role in the quality and speed of technology delivery.

Read more

Wearables Will Change The Way Enterprises Work

JP Gownder

Infrastruture & operations professionals should start following trends in the wearable computing market in earnest. While it's easy to deride wearables as riding a wave of hype -- and most categories of wearables enjoy more publicity than sales at this point -- wearables aren't just a consumer or bring-your-own-device (BYOD) trend. Numerous vendors have taken a serious approach to developing and launching products for the enterprise wearable market, and some of these devices offer comapanies a real opportunity to generate business value.

I've just posted my new ComputerWorld column with an analysis of these trends. Please read the entire article here.

J. P. Gownder is a Vice President and Principal Analyst at Forrester Research. Follow him on Twitter at @jgownder.

How Voice Controlled Intelligent Agents Can Reshape Computing

JP Gownder

Apple's Siri for iPhone and iPad, Google Now for Android, Samsung S-Voice for its Android phones and tablets, and Microsoft's Xbox/Bing voice command have all played a role in popularizing the use of voice control. Forrester’s workforce survey reveals that 37% of information workers who have smartphones say they use voice command at least occasionally. So voice control is already a mass-market behavior.

But users haven’t truly embraced voice control just yet: Only 3% of information workers say they "use it all the time," while only 1% claim it's their "preferred way to use a phone." When they do use voice control, it’s for short-task computing activities like sending a text, conducting a quick search, or activating maps and navigation. As of today, voice control remains a nice-to-have, an adjunct to “real” computing interfaces.

But in a new Forrester report published today, we argue that voice control itself isn’t the main story. Rather, it’s about the new breed of data-rich intelligence – which we call intelligent agents – that will bring voice control to the masses.

Read more

Three Takeaways From Cisco's Collaboration Summit

Nupur Singh Andley

I attended Cisco’s annual Collaboration Summit in the US two weeks ago and would like to share my three key takeaways from the event with you. Cisco told the audience that it’s going to:

  • Focus on mobility. Cisco announced the launch of several new products that support its “mobile first” strategy and aim to reduce the complexity and effort required to securely connect a remote user to the corporate network. The products that the company unveiled include:
    • Intelligent Proximity: a mobility solution for connecting corporate communications equipment with mobile devices. The solution will automatically connect a company’s videoconferencing equipment with users’ smartphones whenever the two come in close proximity, providing users with a host of multimedia collaboration capabilities.
    • Expressway: a network edge gateway that recognizes and automatically authenticates external connections with Cisco devices and applications without the need for a VPN or device registration.
Read more