Cisco Sends A Recall On Its Cloud Email Strategy

Christopher Voce

Infrastructure & operations executives have shown a tremendous interest in looking for opportunities to take advantage of the cloud to provision email and collaboration services to their employees – in fact in a recent Forrester survey, nearly half of IT execs report that they either are interested in or plan on making a move to the cloud for email. Why? It can be more cost effective, increase your flexibility, and help control the historical business and technical challenges of deploying these tools yourself.  

To date, we’ve talked about four core players in the market : Cisco, Google, IBM, and Microsoft. According to a recent blog post, Cisco has chosen to no longer invest in Cisco Mail. Cisco Mail was formerly known as WebEx Mail – and before that, the email platform was the property of PostPath, which Cisco acquired in 2008 with the intention of providing a more complete collaboration stack alongside its successful WebEx services and voice.  I've gathered feedback and worked with my colleagues Ted Schadler, TJ Keitt, and Art Schoeller to synthesize and discuss what this means to Infrastructure & Operations pros and coordinating with their Content & Collaboration colleagues.

 So what happened and what does it mean for I&O professionals? Here’s our take:

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Juniper’s QFabric: The Dark Horse In The Datacenter Fabric Race?

Andre Kindness

It’s been a few years since I was a disciple and evangelized for HP ProCurve’s Adaptive EDGE Architecture(AEA). Plain and simple, before the 3Com acquisition, it was HP ProCurve’s networking vision: the architecture philosophy created by John McHugh(once HP ProCurve’s VP/GM, currently the CMO of Brocade), Brice Clark (HP ProCurve Director of Strategy), and Paul Congdon (CTO of HP Networking) during a late-night brainstorming session. The trio conceived that network intelligence was going to move from the traditional enterprise core to the edge and be controlled by centralized policies. Policies based on company strategy and values would come from a policy manager and would be connected by high speed and resilient interconnect much like a carrier backbone (see Figure 1). As soon as users connected to the network, the edge would control them and deliver a customized set of advanced applications and services based on user identity, device, operating system, business needs, location, time, and business policies. This architecture would allow Infrastructure and Operation professionals to create an automated and dynamic platform to address the agility needed by businesses to remain relevant and competitive.

As the HP white paper introducing the EDGE said, “Ultimately, the ProCurve EDGE Architecture will enable highly available meshed networks, a grid of functionally uniform switching devices, to scale out to virtually unlimited dimensions and performance thanks to the distributed decision making of control to the edge.” Sadly, after John McHugh’s departure, HP buried the strategy in lieu of their converged infrastracture slogan: Change.

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Intel Discloses Details on “Poulson,” Next-Generation Itanium

Richard Fichera

This week at ISSCC, Intel made its first detailed public disclosures about its upcoming “Poulson” next-generation Itanium CPU. While not in any sense complete, the details they did disclose paint a picture of a competent product that will continue to keep the heat on in the high-end UNIX systems market. Highlights include:

  • Process — Poulson will be produced in a 32 nm process, skipping the intermediate 45 nm step that many observers expected to see as a step down from the current 65 nm Itanium process. This is a plus for Itanium consumers, since it allows for denser circuits and cheaper chips. With an industry record 3.1 billion transistors, Poulson needs all the help it can get keeping size and power down. The new process also promises major improvements in power efficiency.
  • Cores and cache — Poulson will have 8 cores and 54 MB of on-chip cache, a huge amount, even for a cache-sensitive architecture like Itanium. Poulson will have a 12-issue pipeline instead of the current 6-issue pipeline, promising to extract more performance from existing code without any recompilation.
  • Compatibility — Poulson is socket- and pin-compatible with the current Itanium 9300 CPU, which will mean that HP can move more quickly into production shipments when it's available.
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Staffing Your Service Desk Analysts

Eveline Oehrlich

 

Question:

How do you schedule your service desk staff to ensure excellent staffing and achieve service-level targets? Does your service desk solution cover this?

Answer:

The effective staffing of service desk analysts can be complicated. Leveraging historic volume levels for all of the communication channels is one way to plan ahead. Additionally, having insight into planned projects from other groups — e.g., upgrades of applications or other planned releases — is important as well to plan ahead. 

Service desk teams should start automating the workforce management process as much as possible in order to meet the customers’ expectations. Some service desk solutions have the workforce management as part of their functionalities already. If this is a challenge for you today — make sure that you include this key requirement into your functionality assessment list. Use the ITSM Support Tools Product Comparison tool for your assessment. 

In the past week I have been briefed by one vendor who has incorporated workforce management into their solution. helpLine 5.1 Workforce Management allows for optimized planning of the service desk team.

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Don’t Underestimate The Value Of Information, Documentation, And Expertise!

Andre Kindness

With all the articles written about IPv4 addresses running out, Forrester’s phone lines are lit up like a Christmas tree. Clients are asking what they should do, who they should engage, and when they should start embracing IPv6. Like the old adage “It takes a village to raise a child,” Forrester is only one component; therefore, I started to compile a list of vendors and tactical documentation links that would help customers transition to IPv6. As I combed through multiple sites, the knowledge and documentation chasm between vendors became apparent. If the vendor doesn’t understand your business goals or have the knowledge to solve your business issues, are they a good partner? Are acquisition and warranty costs the only or largest considerations to making a change to a new vendor? I would say no.

Support documentation and availability to knowledge is especially critical in networking design, deployment, maintenance, and upgrades. Some pundits have relegated networking to a commodity play, but networking is more than plumbing. It’s the fabric that supports a dynamic business connecting users to services that are relevant to the moment, are aggregated at the point of use, and originate from multiple locations. The complexity has evolved from designing in a few links to tens of hundreds of relationships (security, acceleration, prioritization, etc.) along the flow of apps and data through a network. Virtualization, convergence, consolidation, and the evolving data center networks are prime examples of today’s network complexity. In response to this complexity, architects and practitioners turn to books, training materials, blogs, and repositories so that they can:

  • Set up an infrastructure more quickly or with a minimal number of issues, since there is a design guide or blueprint.
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AMD Bumps Its Specs, Waits For Interlagos And Bulldozer

Richard Fichera

Since its introduction of its Core 2 architecture, Intel reversed much of the damage done to it by AMD in the server space, with attendant publicity. AMD, however, has been quietly reclaiming some ground with its 12-core 6100 series CPUs, showing strength in  benchmarks that emphasize high throughput in process-rich environments as opposed to maximum performance per core. Several AMD-based system products have also been cited by their manufacturers to us as enjoying very strong customer acceptance due to the throughput of the 12-core CPUs combined with their attractive pricing. As a fillip to this success, AMD this past week announced speed bumps for the 6100-series products to give a slight performance boost as they continue to compete with Intel’s Xeon 5600 and 7500 products (Intel’s Sandy Bridge server products have not yet been announced).

But the real news last week was the quiet subtext that the anticipated 16-core Interlagos products based on the new Bulldozer core appear to be on schedule for Q2 ’11 shipments system partners, who should probably be able to ship systems during Q3, and that AMD is still certifying them as compatible with the current sockets used for the 12-core 6000 CPUs. This implies that system partners will be able to quickly deliver products based on the new parts very rapidly.

Actual performance of these systems will obviously be dependent on the workloads being run, but our gut feeling is that while they will not rival the per-core performance of the Intel Xeon 7500 CPUs, for large throughput-oriented environments with high numbers of processes, a description that fits a large number of web and middleware environments, these CPUs, each with up to a 50% performance advantage per core over the current AMD CPUs, may deliver some impressive benchmarks and keep the competition in the server  space at a boil, which in the end is always helpful to customers.

The Passing Of A Giant – Digital Equipment Founder Ken Olsen Dead At 84

Richard Fichera

One evening in 1972 I was hanging out in the computer science department at UC Berkeley with a couple of equally socially backward friends waiting for our batch programs to run, and to kill some time we dropped in on a nearby physics lab that was analyzing photographs of particle tracks from one of the various accelerators that littered the Lawrence Radiation Laboratory. Analyzing these tracks was real scut work – the overworked grad student had to measure angles between tracks, length of tracks, and apply a number of calculations to them to determine if they were of interest. To our surprise, this lab had something we had never seen before – a computer-assisted screening device that scanned the photos and in a matter of seconds determined it had any formations that were of interest. It had a big light table, a fancy scanner, whirring arms and levers and gears, and off in the corner, the computer, “a PDP from Digital Equipment.” It was a 19” rack mount box with an impressive array of lights and switches on the front. As a programmer of the immense 1 MFLOP CDC 6400 in the Rad Lab computer center, I was properly dismissive…

This was a snapshot of the dawn of the personal computer era, almost a decade before IBM Introduced the PC and blew it wide open. The PDP (Programmable Data Processor) systems from MIT Professor Ken Olsen were the beginning of the fundamental change in the relationship between man and computer, putting a person in the computing loop instead of keeping them standing outside the temple.

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The ITSM Selection Process

Eveline Oehrlich

Almost every day I get the question: “We want to replace our ITSM support tool; which vendor should I look at?” There are many alternatives today and each vendor has certainly done a great amount of work to position themselves as the best. The success I had in consulting with these clients, and the knowledge I carry with me now, is thanks in part to the clients with whom I have discussed the ITSM space. They have all confirmed that the functionality across these vendors is very similar. This, however, does not help in decision-making — so I’m especially excited to have authored a three-piece research document which might take some magic out of the decision process when selecting ITSM support tools in the future.

This Forrester report is called Eliminate Magic When Selecting The Right IT Service Management (ITSM) Support Tool.  It’s an overview of the process decision-makers need to follow and the important — but sometimes overlooked — other criteria to keep in mind as they work toward launching or engaging with the ITSM vendor community.

I identified four phases of the evaluation process that should be followed:

Plan: Lay the groundwork, set objectives, explore existing conversations, and make necessary early decisions.

Assemble an evaluation team: Putting the right people together to understand the use cases and requirements is critical before the next step.

Define your requirements: Use the ITSM Support Tools Product Comparison to define your requirements.

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IBM And ARM Continue Their Collaboration – Major Win For ARM

Richard Fichera

Last week IBM and ARM Holdings Plc quietly announced a continuation of their collaboration on advanced process technology, this time with a stated goal of developing ARM IP optimized for IBM physical processes down to a future 14 nm size. The two companies have been collaborating on semiconductors and SOC design since 2007, and this extension has several important ramifications for both companies and their competitors.

It is a clear indication that IBM retains a major interest in low-power and mobile computing, despite its previous divestment of its desktop and laptop computers to Lenovo, and that it will be in a position to harvest this technology, particularly ARM's modular approach to composing SOC systems, for future productization.

For ARM, the implications are clear. Its latest announced product, the Cortex A15, which will probably appear in system-level products in approximately 2013, will be initially produced in 32 nm with a roadmap to 20nm. The existence of a roadmap to a potential 14 nm product serves notice that the new ARM architecture will have a process roadmap that will keep it on Intel’s heels for another decade. ARM has parallel alliances with TSMC and Samsung as well, and there is no reason to think that these will not be extended, but the IBM alliance is an additional insurance policy. As well as a source of semiconductor technology, IBM has a deep well of systems and CPU IP that certainly cannot hurt ARM.

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POST: Refining Your Strategy For iPads and Tablets -- The Workshop!

JP Gownder

Are you a product strategist trying to craft an iPad (or general tablet) product strategy?  For example, are you thinking about creating an app to extend your product proposition using the iPad or other tablet computer?

At Forrester, we’ve noticed that product strategists in a wide variety of verticals – media, retail, travel, consumer products, financial services, pharmaceuticals, software, and many others – are struggling to make fundamental decisions about how the iPad (and newer tablets based on Android, Windows, webOS, RIM’s QNX, and other platforms) will affect their businesses.

To help these clients, an analyst on my team, Sarah Rotman Epps, has designed a one-day Workshop that she’ll be conducting twice, on February 8th and February 9th, in Cambridge, Massachusetts.

She’ll be helping clients answer fundamental questions, such as:

  • Do we need to develop an iPad app for our product/service/website? If we don't build an app, what else should we do?
  • What are the best practices for development app products for the iPad? What are the features of these best-in-class app products?
  • Which tablet platforms should we prioritize for development, aside from the iPad?
  • Which tablets will be the strongest competitors to the iPad?
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