- Forrester Councils
- Councils Overview
- log in
Posted by Tamara Barber on October 16, 2009
[Posted by Tamara Barber]
As a prelude to our Wave on full service MROC vendors, we recently released results from a survey on market researchers’ use of communities. The findings highlight the fact that this is still a nascent methodology but one that researchers are no doubt interested in. Based on my view of the current vendor landscape, here is where my head’s at after mulling over the survey results:
How do you see this market evolving? I welcome your thoughts on the conclusions above, as well as any key development opportunities I might not have mentioned here.
Lead BT Transformation
Develop customer-obsessed strategies to drive growth »
Forrester's CX Index
Predict how actions to improve CX will affect revenue performance.
Measure the customer experiences that matter most »
Free On-Demand and Live Events
Latest events from Forrester analysts, online and in person »