The findings from part two of Forrester’s annual survey conducted in conjunction with Shop.org will be available on the Shop.org site next week.  This installment of the "State Of Retailing Online" series will delve into the world of key metrics as well as multichannel and global strategies.

 Some highlights include:

• Identifying improvements in performance and customer retention
• Developing strategies for successful global expansion
• Avoiding the pitfalls that many multichannel organizations face

 We look forward to sharing the full version on Forrester.com near the end of October.