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Posted by Stephen Mann on March 20, 2013
Earlier today I was fortunate enough to participate in a BrightTalk webinar on the future of IT service management (ITSM) with these fabulous gentlemen:
If you want to watch the webinar on demand it can be found here (you will need to register if you are new to BrightTalk). What you won’t get with the on demand webinar (I think) is the full set of audience poll results, so I've included them here.
Where are you based?
a. Americas 66%
b. Europe 25%
c. Middle East / Africa 4%
d. Asia 4%
e. Australia / New Zealand 1%
A map of early registrants by Chris better shows the geo-diversity:
Where do you work?(employed or contracted)
a. Business department 7%
b. IT department 44%
c. External IT service provider 10%
d. Consultant/Trainer 32%
e. Other 7%
Are you and your IT organization equipped to deal with the challenges of modern IT service delivery?
a. Yes, we kill at ITSM 6%
b. Yes, but we could still improve 51%
c. No, but we have the plans and resources to get there 24%
d. No, please send help 7%
e. Don't know or other 13%
What’s your organization’s highest IT priority?
a. Lowering cost of IT 19%
b. Improving reliability of IT 18%
c. Increasing speed of change of IT 7%
d. Using IT to improve business efficiency 49%
e. Using IT to improve business revenue 7%
Who do you think will own the future of ITSM?
a. The ITSM profession 22%
b. Whoever buys ITIL 9%
c. Vendors 4%
d. The Business 52%
e. Users 14%
What are the largest obstacles to emerging trends within your organization?
a. Retooling 10%
b. Skills/ Training 18%
c. Management support 28%
d. Compliance 12%
e. Culture 32%
For once I won’t offer my thoughts but rather leave it up to you to point out and discuss anything you personally find interesting.
I await your comments. Well I say “await,” in reality I will occasionally look in to see what has been added.
Want to speak with Forrester analysts Glenn O'Donnell and Eveline Oehrlich about ITSM and more? Then please take a look at this event:
Forrester's Forum For CIOs, Enterprise Architecture, Infrastructure & Operations, Security & Risk, and Sourcing & Vendor Management Professionals
May 6–7, 2013 | Washington, D.C. United States
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