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Posted by Stephen Mann on January 31, 2012
OK, the second part of the title is probably untrue. But hopefully Forrester IS your favorite place for IT service management (ITSM) analysis and opinion.
My colleague Dave Johnson (who is well worth following from a Twitter and blog perspective BTW) wrote an immediate reaction to the BMC announcement yesterday. Of course as analysts we are pre-briefed on such things and having had time to think about the announcement I offer the following somewhat random thoughts and opinions:
There you go – a quickly-written blog that hopefully is both insightful and fair. If you think it is a BMC-bashing piece I advise you to read it again. I know BMC and other ITSM tool vendors appreciate honesty above all things (OK, well maybe not above happy customers and revenue growth).
As always your comments, thoughts, and opinions are definitely appreciated.
If you enjoyed this, please read my latest blog: http://blogs.forrester.com/stephen_mann
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