Posted by Stephen Mann on January 9, 2012
In response to a number of Forrester client inquiries and as part of the #Back2ITSM activities, before Christmas I polled a number of IT service management tool vendors about their views on IT service management tool verification or certification schemes such as PinkVERIFY and the OGC ITIL Software Scheme (others are available but these are the main two I receive inquiries on). I have still to analyze the vendor responses having given a response deadline of the 16th January 2012 but thought it wise to get the customer point of view on the value of such schemes.
So where do you stand on the worth of such schemes?
- Do you know what the PinkVERIFY and the OGC ITIL Software Scheme schemes are?
- Do you place little value in a tool being verified by such a scheme?
- Is verification helpful but the lack of it is not a concern in a tool purchasing decision?
- Do you consider verification a key part of ITSM tool selection?
- Would you not even consider an ITSM tool without such an “independent opinion” on tool capabilities?
Please give your response to this single question in the poll to the right (under the photo of the ugly chap).
Hopefully, the possible responses suitably differentiate between the possible opinions a purchaser of a new ITSM tool might have of a prospective tool having or not having a verification or certification. The results of both polls will appear in February.
Finally, as the poll is quite restrictive, feel free to add opinions or comments in the blog facility below.
Please check out my latest blog ... http://blogs.forrester.com/stephen_mann
Search Forrester's Blogs
Free Mobile Mind Shift Webinar Series
Learn how to win your customers' mobile moments in this three-part series »