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Posted by Stephen Mann on December 16, 2011
As we approach the holiday season and possibly the end of the financial/budgetary year, let’s pause for a moment to think about 2012. For many IT infrastructure and operations (I&O) professionals, 2011 was a challenging year; the bad news is that 2012 isn’t going to be any easier. With the pressures of the continued mandate to “deliver more with less” added to by increased business demands on, and scrutiny of, IT service delivery; all against a backdrop of increased business and IT complexity.
The high level view
The top 10 challenges
The observant amongst you will have spotted that I’ve only mentioned nine challenges in the preamble and subsequent list, so what’s the tenth?
Survival. All of the above challenges need to be addressed, and the failure to address the demands and issues across the full spectrum of challenges will put the internal I&O organization at risk of extinction. It is in many ways, a Darwinian “survival of the fittest” scenario, it’s time to “adapt or die.”
Times up (well, a little bit exceeded). I’ll remove my drama queen tiara for now. Is it food for thought? Do you agree? What did I miss? What did I get wrong? Please let me know.
UPDATE: Two popular ITIL-related blogs:
Please check out my latest blog ... http://blogs.forrester.com/stephen_mann
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