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Posted by Stephen Mann on December 15, 2011
In a previous blog (The ABC Of ICT - The Top 10 People Issues), Paul Wilkinson of GamingWorks and I shared how the “ABC of ICT” (the Attitude, Behavior, and Culture issues), or the “people factor,” is a critical success or fail factor in IT, and particularly IT service management (ITSM), operational and improvement initiatives.
In this blog, we want to move on from the “resistance areas” and share the top 10 critical success factors for dealing with the ABC of ICT. These are borrowed from the ABC of ICT - An Introduction to the Attitude, Behavior and Culture of ICT book by Paul and Jan Schilt so that, as Paul likes to say, “We can make a difference together.”
Top 10 people critical success factors for IT
So there you have it, Paul's and Jan’s (and the collective input of global ITSM experts and thought leaders) views on improving the people aspects of IT service management change and ongoing delivery. How much are you doing? How much do you wish you had done? We’d love to hear your successes and war stories.
UPDATE: Two popular ITIL-related blogs:
Please check out my latest blog ... http://blogs.forrester.com/stephen_mann
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