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Posted by Stephen Mann on December 8, 2011
Just a quickie blog as the ServiceNow Knowledge11 European annual user conference draws to a close in Frankfurt. It’s been a whirlwind three days so far and I still have a couple more sessions to attend including my own (a panel session about working effectively within the information blizzard that is the modern “workplace” … obviously the session has a far flasher title than this … “Information Consumption At The Speed Of Light”). The other is the sexily-titled “Mobility, Cloud, And The Coming Singularity” by Chris Dancy.
For more details see the Twitter #know11 stream http://twitter.com/#!/search/%23know11 and/or read a couple of other related Forrester blogs:
So what did I learn?
A lot, on many levels; the difficulty is where to start and what to “log” in a short space of time (this needs to be quick).
Anyway, here we go:
The John Lewis experience in particular is an ITSM case study on the softer side of technology implementation waiting to happen. My hat is tipped to Simon Skelton.
So that was that, the quick and dirty way.
Auf Wiedersehen and, as always, your thoughts are always appreciated.
Please check out my latest blog ... http://blogs.forrester.com/stephen_mann
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