It’s not really a blog but it’s definitely post worth writing (OK, cut and pasting).

I missed CA World this year, as CA Technologies held a specific IT analyst event a few months earlier that I sadly couldn’t attend. And when I say “missed” I mean more than just “didn’t attend”; I really did miss the event that is CA World, particularly the people – both CA Technologies employees and their customers.

All is not lost, however, as not only were presentations available via the Web, CA Technologies has made a significant number of the IT service management (ITSM) and IT asset management (ITAM) presentations available post event:

• PS100SN: VCU Health System: A Case Study in Service Delivery & Quality
• PS102SN: Deploying ITSM with CA's Integrated Suite Out of the Box
• PS104SN: ABC's of Improved User Productivity with CA Service Desk Manager
• PS105SN: Change for the Better: Improved Productivity via CA Service Desk
• PS106SN: A View from the Top - How CA ITAM Helped Our Organization Avoid $8M in New IT Spend
• PS107SN: Making Service Desk Manager the Center of Your Service Management Policy
• PS108SN: IT Service Management as a Service
• PS109SN: Global Service Delivery: Industrializing Service Management in Partnership with CA
• PS111SN: Improved Business Responsiveness with Successful Migration to CA Service Desk Manager
• PS112SN: How a CMS is Delivering Sustainable Business Value Within a Leading Health Care Insurance Provider
• PS113SN: Connecting the Dots from Automated Software Discovery to Asset Management
• PS200SN: Software Asset Management (SAM) Best Practices
• PS201SN: Building a World Class Support Organization: Is it 180 Degrees in Here?
• PS202SN: CA IT Asset Manager Roadmap
• PS203SN: CA Service Desk Manager Roadmap
• PS205SN: Service Management and IT Metrics
• PS206SN: Why the Federal Government is Pushing SWID into the Mainstream
• PS207SN: CA CMDB Jumpstart Workshop
• PS208SN: Deploying Service Level Management with Business Service Insight
• PS209SN: Where's My Stuff?! - How the US Army Materiel Command Answers This Once & For All
• PS210SN: Logica Iberia Dramatically Improves Service Level Management Capability with CA Bus Service Insight
• PS212SN: Business Service Insight (BSI) Roadmap
• PS213SN: Is Having a Request Catalog Enough? Discussion of CA Service Catalog Capabilities and Roadmap
• PS214SN: Asset Visibility - CA IT Asset Manager
• PS301SN: Business Service Insight Implementation
• PS302SN: Going Email-less and Paperless: Streamlining the Information Security Access Request Process
• PS303LN: Hands-on Lab: Catalog - Advanced Service Builder Concepts, Theory and Practice
• PS304LN: Hands-on Lab: Assembling a BSI Dashboard

While I cannot attest to having read them all, what I have done is dipped into a few and found potential value; value not only to me as an IT analyst but also to the ITSM community as a whole (I’d like to think of this under the umbrella of Giving Back To The IT Service Management Community). In particular:

• PS105SN: on improved service desk productivity
• PS106SN: on saving money using IT asset management (CA Technologies own successes)
• PS112SN: a customer CMS-exploitation case study
• PS200SN:  software asset management best practices
• PS201SN: on organizing your IT support organization for success
• PS205SN: Service Management and IT Metrics
• PS210SN:  a case study on improving service level management

Anyway, I’m throwing these presentations out to the ITSM Community to use as they wish. My thanks to CA Technologies for sharing, and I hope you (the reader) find something of interest and of value.

Please check out my latest blog ... http://blogs.forrester.com/stephen_mann