- log in
Posted by Stephen Mann on October 20, 2011
A while ago, in fact too long ago (but not in a galaxy far, far away), I wrote a blog called Giving Back To The IT Service Management Community where I surmised that IT service management (ITSM) practitioners need help beyond the ITIL books and associated training. They need real-world help; whether this is by way of guidance, quick-start templates to prevent the “reinvention of the wheel,” benchmarks, or by other means. And that, while some members of the ITSM community already offer help, what practitioners really need is to be offered targeted and focused help. A response that is practitioner “pull” rather than helper “push.”
In short, I proposed that we need to do at least five things (as a community) to help:
- Recognize that we are a community and a community that often struggles with the same issues (particularly with ITIL adoption).
- Offer up our time to help out others (and often ourselves).
- Identify where our efforts need to be applied (for example with the creation of a set of standard (core) ITSM metrics and benchmarks).
- Deliver on our promises to the ITSM community.
- Never stop trying to improve our collective ITSM capabilities and the quality of delivered IT and business services.
The response to this “call to arms” has been magnificent, and I believe that bullets 1 and 2 have been achieved. So it is onto bullet three – the identification of where help is actually needed.
To achieve this, we have created an ITSM Practitioner Health Check in conjunction with the itSMF UK. It is deliberately not called a “survey” and requires minimal effort to complete. Depending on how long you want or need to think about your responses it should take just a few minutes.
Please take the Health Check here: <<<THE HEALTH CHECK IS NOW CLOSED>>>
The health check requires no log-in and is anonymous. The responder details collected are purely to provide the ability to slice-and-dice the captured information in multiple ways.
Please, please, please take the time to action the Health Check and pass it on via email to colleagues who might not play in the Twitter-verse or in blog-land. Also please retweet this if you are a Tweeter.
Finally, please note that this is not a Forrester or an itSMF UK initiative; it is an ITSM Community initiative. We don’t own it. YOU own it. Your input will ultimately be the deciding factor as to what we (the ITSM Community) can achieve for the benefit of all. Please help set the agenda.
Please check out my latest blog ... http://blogs.forrester.com/stephen_mann
Search Forrester's Blogs
Forrester Insights for iPhone
Key research and data points when and where you need them »
Lead BT Transformation
Develop customer-obsessed strategies to drive growth »
Forrester's CX Index
Predict how actions to improve CX will affect revenue performance.
Measure the customer experiences that matter most »
- Adam Silverman (1)
- Boris Evelson (1)
- David Johnson (1)
- Eveline Oehrlich (3)
- Frank Gillett (1)
- Frank Liu (1)
- Joana van den Brink-Quintanilha (1)
- Joe Galuszka (1)
- John Dalton (1)
- John Kindervag (1)
- Julie Ask (2)
- Kyle McNabb (1)
- Laura Koetzle (2)
- Martin Gill (1)
- Randy Heffner (1)
- Robert Stroud (2)
- Rowan Curran (2)
- Satish Meena (1)
- Sharyn Leaver (1)
- Stephanie Balaouras (2)