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Posted by Stephen Mann on July 28, 2011
My views on this are very clear, that we need to “look back before we look forward.” I touched on some of this in a previous blog, 2011: An ITIL Versioning Odyssey, but think it worthwhile to continue to articulate my views in this area.
Let's start with what I consider to be the biggest issue: the gulf between theory and practice with ITIL.
There is no doubt that ITIL can benefit I&O organizations. There are certainly many I&O organizations encouraging, or even forcing, their people to take ITIL training and qualifications: There are at least 1.5 million people with the certification and there is no sign of this slowing down. Not only are trainers busy, so are ITSM consultants and, of course, industry analysts. But, from an industry analyst perspective, there is a lot wrong with ITIL. This is not just how it ballooned in size from ITIL v2 to ITIL v3, but also how it is adopted in the real world.
So what's going wrong?
There are, of course, other issues I could delve into (if my word count permitted), but I think it's best to start to look forward. So what needs to change?
So that's me, done. Please let me know if you think I am “holidaying in cloud cuckoo land.”
UPDATE: Two popular ITIL-related blogs:
Please check out my latest blog ... http://blogs.forrester.com/stephen_mann
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