Dell Acquires MessageOne And Buys Its Way Into SaaS

Stephanie It’s official, the future of information management and infrastructure is software as a service (SaaS). Today, Dell announced its intent to acquire the powerhouse in email continuity and archiving, MessageOne. This acquisition will give Dell the cornerstone that it needs to build out its own suite of SaaS offerings. Dell clearly didn’t want to be left out of race as it watched Iron Mountain successfully building out its SaaS offerings and watched its competitors and partners complete significant acquisitions in the market including Seagate Services’ acquisition of Evault, EMC’s acquisition of Mozy and IBM’s recent acquisition of Arsenal Digital Solutions. Then there’s Symantec who is building out its Symantec Protection Network.

Dell’s acquisition of MessageOne is good for IT Infrastructure and Operations professionals. Increase competition will force the more rapid development of additional SaaS services for information management and infrastructure and it will put pressure not only on pricing but on improved customer service. Going forward there will be a lot of focus on customer service such as who can provide the absolute most secure environment in a multi-tenant architecture, who can provide 24X7 customer support and who can provide a unified customer experience when it comes to metering, billing and reporting across all SaaS services.

The acquisition also means that the next time IT is considering new approaches and strategies to backup, archiving and disaster recovery, IT must consider SaaS services in addition to premise-based deployments of these solutions.

By Stephanie Balaouras

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re: Dell Acquires MessageOne And Buys Its Way Into SaaS

Let me just tell you about my experience with the M1530, I wish I had never purchased this paperweight. I month after I bought this, in October, I was on the internet and suddenly my comp froze, got a black screen and later found out my hard drive was bad. I have been reading many reviews on the internet as a result of many bad experiences to follow with Dell Cust Svc. As it turns out, these computers must have been a bad batch because MANY others are having similar problems with this model purchased around the same time. I suggest you do not buy Dell, I wish I hadn’t, thier customer service is terrible, I wasted 4 hours being transferred several times to EVERY dept and no one could help me or was willing to be accountable for a bad product. I am still in limbo, no one has helped me, and I still have to call back tomorrow to try to resolve this. DO NOT BUY DELL, GO WITH IBM!!!!!!!!!!!