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Posted by Stefan Ried on September 15, 2010
Today Informatica announced the availability of a trust site similar to what other major cloud platforms like salesforce.com (trust.salesforce.com) and NetSuite (with its availability status) have done before.
Informatica also added more enterprise-level connectivity and a 24x7 support to its cloud offering, thus making it more enterprise ready than ever.
Let’s have a look at these trust.platform.com sites for a minute and analyze the value of this new way of communicating availability:
It actually looks like the industry is moving away from the traditional service-level agreement (SLA) communication, with its well-defined statistical availability number of 99.9%, 99.995%, etc. I believe that this makes a lot of sense for most cloud computing platforms in the SaaS and PaaS category, as I noted in my recent blog on cloud computing taxonomy:
The availability of a trust.platform.com page is the right thing to build trust into a utility computing grid. In my opinion, Informatica is absolutely following the right trend in this direction. But, vendors need to keep an actual technical availability figure — at least on demand — prepared for the more technical buying personas.
Please post a comment on how, as a cloud user, you like to have availability reported in a trust page or how you experienced it as a cloud provider.
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