Forrester's Client Choice: SaaS Implementation Challenges

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Hi,

Forrester has a lot interactions with SaaS vendors and ISVs wondering if they should move into the SaaS business.
Adjusting our future research agenda and priorities, we'd like to ask you which reports would be most helpful.

SaaS applications are running in the browser and user experience is again a major issue. At the same time our surveys show that customer who adopted SaaS applications realize the integration to their existing systems as a major issue. Finally many SaaS applications leverage already a platform as a service approach like force.com. We are considering to create a Forrester Wave report for a PaaS vendor selection if you vote for the last option.

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Thanks, Stefan Ried

Comments

re: Forrester's Client Choice: SaaS Implementation Challenges

For me the main issue is how a SaaS or PAAS vendor will be able to offer the right SLA to my users. Most of the time they pretend to be able to scale and to be available globally, etc ...In general it is not the case. Especially, when they are using some ActiveX or Java code or Web2 advanced UI (with again a javascript engine to be downloaded).