Hotels with "character"

I got home last night from a trip to Amsterdam, Brussels and Seoul... It was an enjoyable trip, but It feels great to be back!

During this trip, one of the challenges that I faced was the fact that I had to a couple of late night Webex / Teleconferences with customers in Asia. I imagined that it wouldn't be too difficult to just wake up in the wee hours, get on the phone, deliver the presentation and go back to sleep.

I hadn't banked on the "characterful" European hotel rooms that I'd be staying in ...

(1) Amsterdam - The Gresham Memphis Hotel

A very "old fashioned" room, with a phone by the bed and wired internet at the desk. But no phone on the desk...

I spent an interesting evening trying to drag the phone from the bed to the desk (even the 5m cable that I tried wasn't long enough), and then trying to extend the LAN cable to the bed (couldn't plug my LAN cable in because the socket was buried under the carpet).

Long story short - I ended up dragging cables from two corners of the room and working in the middle.

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Why does every second newspaper article on Japan have to be a "Wierd and wacky Japan" story

I'm in Europe on business this week ... and saw this headline in the Guardian

Japan Blood Craze

Idea that blood type defines personality sweeps the country


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Vendors can consider a new differentiator for their applications.

Adobe is emerging to
an enterprise application platform through the backdoor.

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There's a Reason It Was So Cheap

There's a reason it was so cheap.

    Alan Gutman, the lawyer representing Axl and Guns N' Roses, sent a scolding letter (which cited Advertising Age's coverage of the campaign), to Larry Young, president-CEO of the Dr Pepper Snapple Group. The letter stated that Dr Pepper's campaign had exploited the singer's reputation and the "eagerly awaited" album, and stated that payment would be sought for the unauthorized use of the Guns N' Roses brand.

Air Canada's Holiday Baggage Policies Show Some Consideration

Home for the holidays. It has a melodic ring to it, but the idea of lost baggage can be wincing.

Air Canada has announced some customer service initiatives around baggage that are truly responsive to travelers needs.

Workers in Alberta's oil region have been carrying their tools home to Newfoundland, and then flying them back to Alberta. Air Canada has partnered with some companies to provide storage for these tools. This saves the travelers the inconvenience while freeing up cargo space. Win win.

Employees travelling during the holidays will have their bags placed on lower handling priority than paying passengers. (I appreciate this as several of the premium seats on my Thanksgiving flight were filled by airline staff, which did nothing to enhance my impression of the carrier — if, for nothing else, because they didn�t bother to tell employees not to wear their uniforms. But that is another rant)

If Air Canada bags do not arrive, passengers can park for free in short term parking to retrieve their bags. This may seem small, but it is like lemon juice in a papercut to have to hand over dollars to pick up something that should have left the airport with you the first time.

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Why the Music Industry Needs Zavvi Back Online

UK high street retailer Zavvi has suspended trading on its online store, see my post on Music Industry Blog

Amazon Launches MP3 Store in the UK. First Take.

Amazon today launched, with no fanfare, their UK MP3 store. See my post on Music Industry Blog for my first take.

NOKIA: connecting people

Nokia's brand tagline is perfectly summarized in the announcements made this morning at Nokia World in Barcelona.

- launch of Nokia Messaging. The offering will launch in Q1 2009 mainly in developing countries and on S60 solutions. However, support for S40 is expected in second half of 2009. The challenge here will be to offer a really seamless integration/synchronization with existing brands and solutions (Yahoo! Mail and Messenger, Windows Live, Hotmail, Gmail, Google Talk, AOL Mail and thousands of ISPs).

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Participate In Our Research

Want to see how your Interactive Marketing budget plan compares with that of your peers?  Interested to see if you have the same view of Social Media as others in your role?  We're conducting a survey of Interactive Marketers and we need your help!  If you know about your company's Interactive Marketing or Social Media strategies, please take our short survey!

In exchange for your participation, we offer the following:

  • Your choice of one of three complimentary research pieces immediately upon your completion.
  • A spreadsheet with the aggregate results when the research is complete.
  • A copy of the research based on the data we collect.
  • The survey is quick (10 to 15 minutes), we only publish responses in aggregate, and we respect your privacy.  We'll be running it until the end of the year, but please take the survey as soon as possible.  Feel free to spread the word to your colleagues and peers as well!

    If you have any questions, please contact me directly:


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    Forrester Week Of Jam Sessions

    Forrester wants to help you get beyond the usual suspects of simply "doing less with less" in tough economic times.

    Forrester will conduct a series of five, 60-minute teleconferences, one on each day of the week. The goal of this week-long "jam session" is to help you deal with what's likely to be tightening IT budgets in your organization. Each teleconference takes on a particular topic of interest to multiple IT disciplines, involves a panel discussion of analysts, and provides clients with creative tactics for not just coping but thriving within today's fiscal constraints. Sign up for any or all of the sessions:

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