I got home last night from a trip to Amsterdam, Brussels and Seoul... It was an enjoyable trip, but It feels great to be back!
During this trip, one of the challenges that I faced was the fact that I had to a couple of late night Webex / Teleconferences with customers in Asia. I imagined that it wouldn't be too difficult to just wake up in the wee hours, get on the phone, deliver the presentation and go back to sleep.
I hadn't banked on the "characterful" European hotel rooms that I'd be staying in ...
(1) Amsterdam - The Gresham Memphis Hotel
A very "old fashioned" room, with a phone by the bed and wired internet at the desk. But no phone on the desk...
I spent an interesting evening trying to drag the phone from the bed to the desk (even the 5m cable that I tried wasn't long enough), and then trying to extend the LAN cable to the bed (couldn't plug my LAN cable in because the socket was buried under the carpet).
Long story short - I ended up dragging cables from two corners of the room and working in the middle.
Alan Gutman, the lawyer representing Axl and Guns N' Roses, sent a scolding letter (which cited Advertising Age's coverage of the campaign), to Larry Young, president-CEO of the Dr Pepper Snapple Group. The letter stated that Dr Pepper's campaign had exploited the singer's reputation and the "eagerly awaited" album, and stated that payment would be sought for the unauthorized use of the Guns N' Roses brand.
Home for the holidays. It has a melodic ring to it, but the idea of lost baggage can be wincing.
Air Canada has announced some customer service initiatives around baggage that are truly responsive to travelers needs.
Workers in Alberta's oil region have been carrying their tools home to Newfoundland, and then flying them back to Alberta. Air Canada has partnered with some companies to provide storage for these tools. This saves the travelers the inconvenience while freeing up cargo space. Win win.
Employees travelling during the holidays will have their bags placed on lower handling priority than paying passengers. (I appreciate this as several of the premium seats on my Thanksgiving flight were filled by airline staff, which did nothing to enhance my impression of the carrier — if, for nothing else, because they didn�t bother to tell employees not to wear their uniforms. But that is another rant)
If Air Canada bags do not arrive, passengers can park for free in short term parking to retrieve their bags. This may seem small, but it is like lemon juice in a papercut to have to hand over dollars to pick up something that should have left the airport with you the first time.
Nokia's brand tagline is perfectly summarized in the announcements made this morning at Nokia World in Barcelona.
- launch of Nokia Messaging. The offering will launch in Q1 2009 mainly in developing countries and on S60 solutions. However, support for S40 is expected in second half of 2009. The challenge here will be to offer a really seamless integration/synchronization with existing brands and solutions (Yahoo! Mail and Messenger, Windows Live, Hotmail, Gmail, Google Talk, AOL Mail and thousands of ISPs).
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