Forrester Blogs
  • "@chinamartens: thanks much
     — 12:31 PM May 16
    from Twitter for BlackBerry®
  • We welcomed home a new baby girl yesterday. Will be taking a small break from #custserv and #crm tweets for a little while.
     — 12:28 PM May 16
    from Twitter for BlackBerry®
  • #CRM Idol is back for a third year. Starts today!! Please participate: http://t.co/kEF38JUd8t #custserv
     — 12:57 PM May 9
    from TweetDeck
  • Spelling always matters: http://t.co/PDSyEcTcw7
     — 12:51 PM May 9
    from TweetDeck
  • Cloud drives new data management directions. New blog from @juliebhunt. See: http://t.co/ObfgAJcgm2 #custserv
     — 12:48 PM May 9
    from TweetDeck
  • Did @MSFT really pull in $1.1B of #CRM revenue in 2012, or did @gartner miss the mark. @rwang0's POV: http://t.co/d0SIBan4fn
     — 3:04 PM May 8
    from TweetDeck
  • Contact center agent turnover is a fact of life that must B tracked & managed. New @Forrester blog: http://t.co/jW1wgYfV5C #custserv
     — 11:39 AM May 7
    from TweetDeck
  • Very interesting briefing from French co. Vedalis about social #knowledge management. http://t.co/rcMtC0PHOe. #custserv
     — 11:39 AM May 7
    from TweetDeck
  • Data shows increase in channels for #custserv, but satisfaction ratings miss the mark! http://t.co/hJTnSoL8R2
     — 10:37 PM May 6
    from TweetDeck
  • Contact center agent turnover is a fact of life that must B tracked & managed. #forrester blog: http://t.co/jW1wgYfV5C #custserv
     — 10:37 PM May 6
    from TweetDeck
  • RT @johnrrymer:: #forrforum. CIO debate concludes that centralized IT will go away, replaced by IT embedded in biz fx. doubt it. Me 2
     — 6:14 PM May 6
    from TweetDeck
  • The Art of Coaching in contact centers. From #Nice. White paper at: http://t.co/R3ffUi33Ss #custserv
     — 6:08 PM May 6
    from TweetDeck
  • Every atom counts: #IBM movie at the atomic scale. http://t.co/bTCVQSlzrw Just amazing.
     — 6:06 PM May 6
    from TweetDeck
  • 12 traits of best managed #contactcenters. Its all abt people management: http://t.co/WGeXcRO0lB #custserv
     — 1:10 PM May 3
    from TweetDeck
  • Why #CIOs should invest in happy customers: http://t.co/jSxdGzakx7 #custserv
     — 1:09 PM May 3
    from TweetDeck
  • New blog post: Data shows increase in channels for #custserv; but sat ratings miss the mark (via @Forrester) http://t.co/HiteKkdx0G #crm
     — 1:07 PM May 3
    from TweetDeck
  • RT @Mattersight: gr8 @forrester article shows voice remains strong during explosion of #custserv channels http://t.co/0dDOYJK0xL thx!
     — 1:49 PM May 2
    from TweetDeck
  • New blog post: Data shows surge of channels for #custserv; but satisfaction ratings miss the mark (via @Forrester) http://t.co/HiteKkdx0G
     — 1:48 PM May 2
    from TweetDeck
  • Join me for a webinar with @creativevirtual on online #custserv. Starting at 8am PT today. Register: http://t.co/N7oZfhUh8C #CRM
     — 10:46 AM May 2
    from TweetDeck
  • Data shows surge of channels for #custserv; but satisfaction ratings miss the mark (via @Forrester) http://t.co/HiteKkdx0G #CX
     — 12:19 PM Apr 30
    from TweetDeck