Forrester Blogs
  • “@stephenmann: S Skelton is, as a true northerner,dishing the dirt on the ITSM tool selection #know11 -didn't even need to buy him a drink!
     — 5:48 AM Dec 8
    from Twitter for iPad
  • #johnlewis evaluated #bmc #hp #ca #servicenow #oracle for their #ITSM solution.Used speed dating for vendor selection #know11 -nice approach
     — 5:42 AM Dec 8
    from Twitter for iPad
  • #johnlewis itil process maturity was very low according to #partnersinit before they began their #servicenow imp journey #know11
     — 5:33 AM Dec 8
    from Twitter for iPad
  • For choosing a partner for #servicenow implementation - wanted a vendor independent of the toolset #know11
     — 5:29 AM Dec 8
    from Twitter for iPad
  • Simon Skelton, don't start your #servicenow journey with Joiners-Leavers process. It is complex! #know11
     — 5:26 AM Dec 8
    from Twitter for iPad
  • @stephenmann @itsmfukceo @royillsley iPads are the new trousers for this decade. Feel naked if I go out without it
     — 5:23 AM Dec 8
    from Twitter for iPad
  • The benefits of hindsight: #johnlewis ITSM journey - should be interesting, their current advert made my wife cry. #know11
     — 5:17 AM Dec 8
    from Twitter for iPad
  • Good Tidings We Bring….As The Customer Is King | Forrester Blogs http://t.co/V7Zr685e My view on #servicenow #know11
     — 4:50 AM Dec 8
    from TweetMeme
  • Ok day 3 for me at #know11 So far I have heard customer,customer,customer& more customer.That is why their #ITSM solution sells #servicenow
     — 2:37 AM Dec 8
    from Twitter for iPad
  • Aspen will be the next release for #servicenow . It will be the most solid release, spent a lot of time on quality testing #know11
     — 2:21 AM Dec 8
    from Twitter for iPad
  • #servicenow 2011 platform enhancements is my first session today..June11 release..major UI improvements focussed on usability #know11
     — 2:07 AM Dec 8
    from Twitter for iPad
  • RT @smersy: I've quoted you in my story "Day 3 @ Knowledge11 Europe - Keynote Coverage" http://t.co/LyHVLl4Z - Thanks Scott, a great day!
     — 3:48 PM Dec 7
    from TweetDeck
  • Today's question - Has @chrisdancy got a twitter complex. 'Are you on twitter?' is always his second question after 'How are you?'
     — 7:40 AM Dec 7
    from Twitter for iPad
  • Move away from email to 'Live Feeds' for Enterprise communication. #servicenow enables this #know11
     — 7:32 AM Dec 7
    from Twitter for iPad
  • Lol..this made my laugh..check out the speaker profile for Michael O'Leary from #Ryanair fame http://t.co/PhfMTm6I
     — 7:29 AM Dec 7
    from Twitter for iPad
  • “@swardley: Somewhat surprised by some of the negative reaction to ATOS' no internal email- same here,email is not a reliable comms channel
     — 7:23 AM Dec 7
    from Twitter for iPad
  • #social tools for IT..Will the session just focus on the tools rather than the culture change and how to manage this? #know11
     — 7:09 AM Dec 7
    from Twitter for iPad
  • Key message so far, don't over engineer your #ITSM solution as it creates unneeded complexity. Think about your customer #know11
     — 5:04 AM Dec 7
    from Twitter for iPad
  • Next session from @balfourbeatty , Bill Sargeant, Service Manager. Case study on their implementation of #servicenow #know11
     — 4:53 AM Dec 7
    from Twitter for iPad
  • @anthonyblake I agree that RIM outages did not help but for true ent #cloud adoption it's much more than tech, it is a major culture change
     — 4:51 AM Dec 7
    from Twitter for iPad