Forrester Blogs
  • hi @SilverAirways, Can u explain this math? "60% less fuel per hour than a 70 seat jet" But also only 34 passengers onboard! What's the net?
     — 10:28 AM Jan 28
    from TweetDeck
  • @andreshgz Re: Focus groups, why do you think #bigdata should overrule long term? Feel free to elaborate here: http://t.co/tz4QRrKy
     — 10:24 AM Jan 28
    from TweetDeck
  • @Empathyce Re: focus groups, do you find emotive customers to be problematic? Feel free to elaborate here: http://t.co/tz4QRrKy #OutsideIn
     — 9:47 AM Jan 28
    from TweetDeck
  • @RebeccaPain Great! Let me know how the rethink goes once you're through it.
     — 9:43 AM Jan 28
    from TweetDeck
  • @rricossa Glad you enjoyed it! Let me know if there's anything you'd like to discuss further.
     — 9:39 AM Jan 28
    from TweetDeck
  • Exciting! #OutsideIn with an Italian title: "Clienti al centro" RT @tvtongeren: Saw your book in Rome today. Well done. http://t.co/QW72fXwc
     — 9:38 AM Jan 28
    from TweetDeck
  • @shyammundhada @infosys My pleasure! Best of luck with your fantastic #AssistEdge product!
     — 5:47 PM Jan 24
    from Twitter for iPhone
  • My @SilverAirways plane is HOT PINK & has a marketing message for me. http://t.co/HkwGWGoD
     — 5:43 PM Jan 24
    from Twitter for iPhone
  • From @LogMeIn: "Companies don't implement chat b/c it's not integrated with the phone system." Silly companies... #ccsummit
     — 12:28 PM Jan 23
    from Twitter for iPhone
  • Found both @Aveda and @Shamu in my Orlando hotel bathroom. Made me smile! http://t.co/Fz49hhG1
     — 11:07 AM Jan 23
    from Twitter for iPhone
  • In case you missed it >> Can You Buy Your Way To A Better #CustExp? http://t.co/edGyKrWP #OutsideIn #CX
     — 8:55 AM Jan 23
    from HootSuite
  • @HarshadSays Care to elaborate in our community? http://t.co/tz4QRrKy I'd live to know how u use them and what u think the benefits are.
     — 10:39 AM Jan 22
    from Twitter for iPhone
  • Do you use focus groups for #custexp? Yes or no, I'd love to hear from you. http://t.co/tz4QRrKy #CX #OutsideIn
     — 9:00 AM Jan 22
    from HootSuite
  • The inexpensive xDesign event at @Harvard Jan 25/26 looks amazing. #Design folks in Boston shouldn't miss it. http://t.co/WJ1sJEQK #custexp
     — 8:50 AM Jan 21
    from HootSuite
  • "the next big thing is not a thing at all; it's an experience" from @jmcquivey http://t.co/CPivQ2uy #custexp #CX #OutsideIn
     — 1:25 PM Jan 20
    from HootSuite
  • Meow! As a '98 @Honda Civic driver, I think it's grand >> Tesla’s Model X Has Every Single Feature, Except A Soul http://t.co/XwlWk4mk
     — 1:55 PM Jan 19
    from HootSuite
  • Very happy to be named at #6 and #14 of this list >> The Top 20 #CRM Blogs of 2012 http://t.co/0aURoFK1 #custexp #OutsideIn
     — 5:36 PM Jan 18
    from HootSuite
  • Do you use focus groups for #custexp? Yes or no, I'd love to hear from you. http://t.co/tz4QRrKy #CX #OutsideIn
     — 4:55 PM Jan 18
    from web
  • @mrettig Would love to interview u for an upcoming report. My colleague Molly will be in touch soon to help us schedule a time. Talk soon!
     — 11:21 AM Jan 18
    from Twitter for iPhone
  • My latest post >> Can You Buy Your Way To A Better #CustExp? http://t.co/edGyKrWP #OutsideIn #CX @AvisWeTryHarder @Zipcar
     — 10:16 AM Jan 18
    from web