Forrester Blogs
  • NPS requires 13x the sample size for statistical validity vs. csat, says Prof. Neil Morgan. Make sure large sample size #totalcel #VoC
     — 12:12 PM Jun 6
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  • According to academic research, average satisfaction is the most reliable customer feedback metric, says Prof. Neil Morgan #totalcel #VoC
     — 11:52 AM Jun 6
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  • Excited to be attending and speaking at Total Customer Experience Leaders Summit today in Boston! #CX #VoC
     — 8:14 AM Jun 6
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  • Q&A with David Lessing, Chief Operating Officer, Wealth Management, US, Morgan Stanley Smith Barne.. http://t.co/dyC2p6Ud
     — 11:16 AM Jun 4
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  • @BenGilchriest thanks! Glad you like it!
     — 7:47 PM May 29
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  • Designing Websites With the Customer in Mind http://t.co/mYIGCdEh via @1to1media
     — 5:41 AM May 29
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  • Hey, #VoC_Roadshow attendees: Please take our short survey about your #VoC program: https://t.co/gwv9CjcO Thanks!
     — 9:54 AM May 25
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  • Outside In: The Power Of Putting Customers At The Center Of Your Business #CX http://t.co/4Da2j5EZ
     — 12:30 PM May 22
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  • Announcing "Outside In," latest book from Forrester AND topic of our upcoming forum in NYC http://t.co/9SCWFQWD #CX
     — 12:29 PM May 22
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  • Please take our short survey about your #VoC program: https://t.co/gwve9TdI <5mins & get a free report! Thanks!
     — 1:29 PM May 21
    from web
  • Take our short survey about your #VoC program: https://t.co/gwve9TdI <5mins & get a free report
     — 10:37 AM May 17
    from web
  • @apmcinnes Elvis lives!
     — 1:14 PM May 16
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  • Correction: Love that @brucetemkin started his speech with an Elvis song! #vocfusion
     — 12:48 PM May 16
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  • Live that @brucetemkin started his speech with an Elvis song! #vocfusion
     — 12:45 PM May 16
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  • @YahooThurry Loved the speech! Well done.
     — 12:41 PM May 16
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  • Map your most painful customer journeys to understand how to improve the experience -Brad Smith of Yahoo! #vocfusion
     — 12:29 PM May 16
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  • Frontline employees: Don't focus on the scores, focus on delivering a great #CX (and scores will follow) - Cameron Conway #vocfusion
     — 6:51 PM May 15
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  • @extractablemark Thanks for the #FF shoutout!
     — 2:43 PM May 11
    from web
  • Tell us about your #VoC program by taking our survey (5 mins max, we promise): https://t.co/gwve9TdI
     — 11:22 AM May 9
    from web
  • Another reason companies shouldn't aspire to have a #CX like Apple http://t.co/CRNrjPMd
     — 8:55 AM May 8
    from web