Forrester Blogs
  • hey @bizdesignsummit, I thought your early bird registration went until Feb 18, but now I see it's sold out. Was I mistaken? Thanks!
     — 1:34 PM Feb 6
    from web
  • Can't believe I'm just seeing this now: Hysterical! http://t.co/znbjrGeX #custexp @BofA_News
     — 10:53 AM Feb 4
    from TweetDeck
  • I suddenly want some pistachios!! #superbowlstyle
     — 9:28 PM Feb 3
    from Twitter for iPhone
  • Tried to go to http://t.co/e8VmEDXI but @cocacola can't handle the #superbowl traffic. Haven't we learned this lesson by now? #custexp
     — 7:51 PM Feb 3
    from Twitter for iPhone
  • Hi @sara_aye, folks on twitter say u had a fab preso. Interested in talking w me for a @forrester report? I'd love to hear about your work.
     — 4:31 PM Jan 29
    from Twitter for iPhone
  • Dir of Cust Loyalty @wingstop: The most important question you can ask is, How easy is it for custs to do business with you? #outsidein #CX
     — 10:15 AM Jan 29
    from TweetDeck
  • @GrahamHill Thanks for the links! €1.9 million would buy a lot of #custexp improvements.
     — 9:58 AM Jan 29
    from TweetDeck
  • Oops, meant @FutureBrand > Anyone know what a 2-year rebranding with@Interbrand would cost a big company? Let's just say it's an airline...
     — 9:51 AM Jan 29
    from web
  • Anyone have any idea of what a 2-year rebranding engagement with @Interbrand would cost a big company? Let's just say it's an airline...
     — 9:39 AM Jan 29
    from TweetDeck
  • RIGHT!? RT @PeteKotsonis: Imagine the change we'd see if companies spent their "better message" dollars on simply building a better product.
     — 9:21 AM Jan 29
    from TweetDeck
  • FYI for vendors & agencies: If I see an email that starts "Dear Industry Analyst," I immediately delete it. Please make email relevant to me
     — 9:03 AM Jan 29
    from web
  • @spg Thx, found it on Google. Really hope you fix this SOON. Finding my way to tonight's hotel is the primary reason I need to use your app!
     — 9:21 PM Jan 28
    from Tweet Button
  • @spg How can I view today's stay in your mobile app? I can see past & future stays, but can't get the address of my hotel for tonight!
     — 8:32 PM Jan 28
    from Twitter for iPhone
  • Just realized that it's not even the end of Jan, and I'm already 1/5 of the way to @SPG platinum status. <3 my Starwood, but #toomuchtravel
     — 3:27 PM Jan 28
    from TweetDeck
  • @AmericanAir Great! I'm an analyst at @Forrester & would love to hear about your actual #custexp improvements. DM me to set up a chat.
     — 2:52 PM Jan 28
    from TweetDeck
  • @HootSuite_Help Hmm, the setting wasn't obvious & I'm not the only one having this problem. I found the fix here: http://t.co/JXcu1DQ6
     — 2:51 PM Jan 28
    from TweetDeck
  • @HootSuite_Help I changed the setting, but the damage is done. I don't trust @Hootsuite anymore and will find another service.
     — 2:19 PM Jan 28
    from TweetDeck
  • @HootSuite_Help I installed hootlet & all twitter links started opening in Hootsuite. U overstepped by changing browsr behavior w/out asking
     — 2:18 PM Jan 28
    from TweetDeck
  • Sorry @AmericanAir, logos don't = good #CX: "The new look ... is needed to improve our customers’ overall experience" http://t.co/seSPKFWi
     — 10:48 AM Jan 28
    from web
  • Boooo @hootsuite for changing my browser behavior WITHOUT MY PERMISSION. You've lost my trust. #CX
     — 10:43 AM Jan 28
    from TweetDeck