Forrester Blogs
  • Q&A with Phil Bienert, SVP Consumer Digital Experience, AT&T http://t.co/9sjVGKYr #outsidein #CX
     — 9:49 AM Jun 21
    from TweetMeme
  • RT @kerrybodine Want to master the 6 disciplines of #CustExp? Come hear my keynote at #Forrester's #CX Forum http://t.co/dHRVMIA5 #outsidein
     — 8:56 AM Jun 20
    from web
  • Q&A with Kevin Peters, President, North America, Office Depot http://t.co/WPuEhIki Hear Peters next week at Forrester's #CX Forum #outsidein
     — 9:58 AM Jun 19
    from TweetMeme
  • @jenn_peterson Thank you!!
     — 6:33 PM Jun 18
    from web
  • You Need Your Customer More Than Your Customers Need You http://t.co/xyjN7Mxd #outsidein #CX
     — 9:15 AM Jun 18
    from TweetMeme
  • LinkedIn recommends I join the Harvard Physics Department alum group. I think they have me confused with my father @jaypsage
     — 8:43 AM Jun 18
    from web
  • @jenn_peterson Happy birthday!!
     — 8:35 AM Jun 18
    from web
  • Happy birthday, Phil Mickelson! In your honor, I will be dining at @ICOBar
     — 5:53 PM Jun 16
    from Twitterrific
  • @jenn_peterson Looks yummy to me! How were they?
     — 5:52 PM Jun 16
    from Twitterrific
  • @jenn_peterson I am absolutely sure that I will never be that good. No rounds so far this year, much to Justin's chagrin.
     — 10:07 AM Jun 14
    from web
  • @ggalat I'll be there! Looking forward to seeing you.
     — 11:04 AM Jun 13
    from web
  • @ggalat Congratulations!
     — 9:30 AM Jun 13
    from web
  • Countdown: T minus 2 weeks until the VoC Award winners announcement! http://t.co/BfMoUTde #outsidein #VoC #CX
     — 11:43 AM Jun 12
    from TweetMeme
  • And a related PSA: Don't bother calling your local police about mail-based scams. They don't care.
     — 2:00 PM Jun 11
    from web
  • I won the UK National Lottery! Just have to deposit the check they sent me and wire some money, and the winnings are mine. Sounds so legit!
     — 1:59 PM Jun 11
    from web
  • Why Customer Experience is Critically Important to Marketing at FedExhttp://bit.ly/L5toN7 #outsidein #custexp #cx
     — 8:52 PM Jun 7
    from TweetMeme
  • Contact centers spend billions annually to verify callers are who try say they are, says RJ Fox of AARP #totalcel
     — 4:23 PM Jun 6
    from Twitterrific
  • Dann Allen of @AAA_NCNU had to battle inside-out thinking at his org (and you probably do, too). #totalcel #outsidein
     — 12:54 PM Jun 6
    from Twitterrific
  • Get feedback from customers on proposed new designs for communications, says Dann Allen #totalcel
     — 12:52 PM Jun 6
    from Twitterrific
  • NPS requires 13x the sample size for statistical validity vs. csat, says Prof. Neil Morgan. Make sure large sample size #totalcel #VoC
     — 12:12 PM Jun 6
    from Twitterrific