Forrester Blogs
  • @pgreenbe: #crmwatchlist Finalists for the 2013 version of the CRM Watchlist are now available! http://t.co/MBIhOkvC: Some surprises. #CRM
     — 12:47 PM Jan 7
    from TweetDeck
  • #Custserv: why it matters and how to do it right. Data points and more: #Forrester blog: http://t.co/c4NAYHRg #CRM
     — 1:16 PM Jan 4
    from TweetDeck
  • Do youo know when to build, buy or outsource your #custserv operations? My thoughts at: http://t.co/voDAM55S #CRM; #Forrester
     — 1:13 PM Jan 4
    from TweetDeck
  • Top #CRM trends focused on Strategy, Tech, Process & People . New blog by @waband http://t.co/YXewei5Z #Forrester
     — 1:03 PM Jan 4
    from TweetDeck
  • Top #CRM trends focused on Strategy, Tech, Process & People by @waband http://t.co/YXewei5Z #Forrester
     — 1:27 PM Jan 2
    from TweetDeck
  • Build, Buy or Outsource #Custserv? Here's An Approach 2 Help U Decide. New #Forrester blog: http://t.co/C9dgUgHT #CRM
     — 12:53 PM Jan 2
    from TweetDeck
  • Top #CRM trends focused on strategy, technology process, people From @waband at #Forrester: New blog: http://t.co/YXewei5Z
     — 12:52 PM Jan 2
    from TweetDeck
  • New Year's Musings: Build, Buy or Outsource #Custserv? Here's An Approach 2 Help U Decide. New #Forrester blog: http://t.co/C9dgUgHT #CRM
     — 5:57 PM Dec 31
    from TweetDeck
  • (almost) New Year's Musings: Build, Buy or Outsource #Custserv? hre's An Approach 2 Help U Decide. New #Forrester blog: http://t.co/C9dgUgHT
     — 6:40 PM Dec 29
    from TweetDeck
  • Great take on #Eloqua acquisition by #Forrester: New blog: http://t.co/y8KL0BZ5 #CRM, #CMO, #CX
     — 11:57 AM Dec 21
    from TweetDeck
  • On the way to the airport for a day with the MSFT #crm team
     — 6:15 PM Dec 17
    from Twitter for BlackBerry®
  • Its time to give virtual agents another look. Siri brings attention to these solns. New #Forrester blog: http://t.co/auAIx5h3 #CX; #Custserv
     — 5:12 PM Dec 14
    from TweetDeck
  • Kids grow up in a nonlinear fashion. One day, yesterday's passion is a thing of the past, never to be revisited again. Always surprising
     — 2:45 PM Dec 14
    from TweetDeck
  • "@CRMHourlyNews: The life and times of HR application software(2012 in review) -Enterprise Irregulars http://t.co/q3LHiVV5 #DF12" insightful
     — 12:31 PM Dec 14
    from Twitter for BlackBerry®
  • How #CustExp & #CustServ relate http://t.co/WHxXxrTQ I collaborate with @hmanning in piece for @destinationCRM #CX #CEM #OutsideIn
     — 1:19 PM Dec 11
    from TweetDeck
  • Working on the top 15 trends for #custserv in 2013. Its a refresh of my 2012 POV which you can read here: http://t.co/TdpqFskZ #CRM
     — 1:18 PM Dec 11
    from TweetDeck
  • "@charlieisaacs: I'm presenting to gr8 @salesforce customers hosted by @Deloitte using @kateleggett research" -thx charlie!Is it resonating?
     — 10:49 PM Dec 10
    from Twitter for BlackBerry®
  • Flying southwest is a completely different #cx than #united!
     — 3:44 PM Dec 5
    from Twitter for BlackBerry®
  • "@jesus_hoyos:cloud, cross channel, unif. comm., social, mobile, analytics - componentes del nuevo call center via @eKolsky en #crm12-agreed
     — 3:39 PM Dec 5
    from Twitter for BlackBerry®
  • @ekolsky #custserv trends? Are you in O.C?
     — 3:00 PM Dec 5
    from Twitter for BlackBerry®