Forrester Blogs
  • Love it! >> RT @SueFenwick: Without emotion there is no true customer experience. #CXO
     — 12:18 PM Feb 25
    from TweetChat
  • Yes! >> RT @stevemassi: hi all, a2, qual tends to help understand why, quant is more of the what #CXO
     — 12:17 PM Feb 25
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  • TONS of examples in #OutsideIn of qual driving business > RT @HarshadSays: Qual is good in terms of insights. But quant drives business #CXO
     — 12:16 PM Feb 25
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  • :-) RT @marksalke: A2: Increasingly, our audience is simply talking to each other. There aint a spreadsheet for analyzing that. #CXO
     — 12:15 PM Feb 25
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  • Join me TODAY at noon ET for a #CXOchat to discuss #quant and #qual research. 3 participants will win a copy of #OutsideIn! #CX #custexp
     — 8:50 AM Feb 25
    from HootSuite
  • In 2020, will we go to Cannes to collect algorithm awards? @kipbot for @Wharton http://t.co/QRfEHUWHwa #outsidein #CX #brand #advertising
     — 11:16 AM Feb 24
    from web
  • I'm looking for French #custexp case studies. Please ping me if you have any leads. Thanks! #CX #servicedesign
     — 1:31 PM Feb 22
    from web
  • Don't think the Canadian immigration guy expected to hear about the merits of #CX #cocreation when he asked me what my business here was. :)
     — 4:41 PM Feb 18
    from Twitter for iPhone
  • @nielsaarts I'm working on it... You going?
     — 9:14 PM Feb 15
    from web
  • @Tazo Wondering about your new packaging. When stacked in a tin, I can no longer tell one type of tea from another. What's the rationale?
     — 1:55 PM Feb 15
    from web
  • @UsefulArts Thanks for the link. I'll read this later today.
     — 2:29 PM Feb 14
    from web
  • @tshields414 Ha! And it's the same thing on the home network. PC = nearly impossible, have to enlist my husband. Mac = done in 3 seconds.
     — 2:27 PM Feb 14
    from web
  • Dear @Microsoft, It's 2013. Why can I not install a printer without needing to call my company's help desk? Ridiculous.
     — 11:28 AM Feb 14
    from web
  • ♥ your customers? Then come learn about #custexp co-creation in our @Forrester webinar TODAY 1PM ET http://t.co/NKo6XIwB #CX #OutsideIn
     — 9:43 AM Feb 14
    from web
  • My latest post >> How To Co-create The #CustExp: Sweat the Details http://t.co/MFTmpUdF #design #CX #CXO
     — 9:41 AM Feb 14
    from web
  • @GEHealthcare I'd like to interview someone from GE HC for a Forrester report on customer exp. innovation. Interested? If so, DM me. Thx!
     — 12:30 PM Feb 11
    from web
  • @DesignByIKEA I'd like to interview someone from IKEA for a Forrester report on customer exp. innovation. Interested? If so, DM me. Thx!
     — 12:29 PM Feb 11
    from web
  • @ideo I'd like to interview someone from IDEO for a Forrester report on customer experience innovation. Interested? If so, DM me. Thx!
     — 12:28 PM Feb 11
    from web
  • @rotmanschool I'd like to interview someone from Rotman for a Forrester report on customer exp. innovation. Interested? If so, DM me. Thx!
     — 12:07 PM Feb 11
    from web
  • @frogdesign I'd like to interview someone from Frog for a Forrester report on customer experience innovation. Interested? If so, DM me. Thx!
     — 12:05 PM Feb 11
    from web