Forrester Blogs
  • CEO of my new favorite airline talks customer experience. http://t.co/gPu4vyC
     — 3:53 PM Jul 11
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  • Call center customer experience transformation at Amex -- and THAT'S the way it's done! http://t.co/jfqSG3r
     — 9:38 AM Jul 8
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  • See Wayne Peacock, USAA chief customer officer, speech delivered at Forrester's Customer Experience Forum 2011. http://t.co/8ZQcnkB
     — 11:59 AM Jul 7
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  • Seriously my favorite speech of Forrester's Customer Experience Forum, 2011 -- despite awesome competition. http://t.co/PMHQtWI
     — 5:36 PM Jul 6
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  • Office Depot's "undercover boss" Kevin Peters on customer experience transformation of their retail stores http://t.co/fuZ40WI
     — 9:45 AM Jul 6
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  • Why don't more Chief Customer Officers have customer experience backgrounds? http://t.co/NrD3lzN
     — 9:57 AM Jul 5
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  • Chief Customer Officers from SAP, The Cleveland Clinic, and Fidelity Investments. http://t.co/xeSN3c8
     — 9:55 AM Jul 5
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  • Just posted video from our Chief Customer Officer panel at the Customer Experience Forum 2011. http://t.co/xeSN3c8
     — 9:54 AM Jul 5
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  • Deadline for entering Forrester's Voice of the Customer Awards is coming up this Friday. Don't miss out: http://forr.com/vocaward
     — 9:52 AM Apr 19
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  • Finally! "How To Build Online Experiences Of The Future." http://tinyurl.com/48mp3bn Been waiting for this to go live for months.
     — 6:39 AM Jan 20
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  • Join the online discussion of our Customer Experience Index, 2011. Do the top and bottom industries surprise you? http://bit.ly/akbctQ
     — 2:08 PM Jan 13
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  • If you're not a Forrester client you can still read highlights of the Customer Experience Index for 2011 at http://tinyurl.com/4csbgxp
     — 10:01 AM Jan 11
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  • Forrester's Customer Experience Index, 2011 just went live this morning. Retailers took top honors again. http://tinyurl.com/5u2jgg8
     — 9:55 AM Jan 11
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  • See the business case assumptions for customer experience projects -- do you agree? http://community.forrester.com/thread/3783?tstart=0
     — 9:34 AM Nov 29
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  • New report shows that business impact of customer experience can mean billion$ http://blogs.forrester.com/harley_manning
     — 9:30 AM Nov 29
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  • Forrester's definition of "customer experience." http://blogs.forrester.com/customer_experience What's yours?
     — 5:37 PM Nov 23
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  • Sometimes emotional experience trumps utility: http://blogs.forrester.com/harley_manning
     — 7:55 AM Oct 26
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  • Forrester's take on the right customer experience strategy: http://blogs.forrester.com/paul_hagen
     — 5:07 PM Oct 5
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  • Forrester's Voice of the Customer Awards for 2010 had some great entries! My observations at http://blogs.forrester.com/harley_manning
     — 7:00 AM Jun 16
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  • Deadline tomorrow for submitting Voice of the Customer award nominations: http://blogs.forrester.com/andrew_mcinnes
     — 11:25 AM Jun 3
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