Forrester Blogs
  • @CRM magazine says that hosted contact cntr seats is 870K in June 2012, up from 260K in 2008 #CRM; #Custserv
     — 11:31 AM Feb 1
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  • #Forrester's #CRM playbook is out. A must-read for anyone looking in implement, augment or optimize operations. http://t.co/KCCgYcZl
     — 11:27 AM Feb 1
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  • Who controls the customer conversation and experience? Great data from #ICMI and #GenesysLabs at: http://t.co/mcN8Wy8K #CRM
     — 2:52 PM Jan 25
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  • What does your culture say about how well you deliver good #custserv? #ICMI blog at: http://t.co/11rEs0BQ #CRM
     — 2:50 PM Jan 25
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  • Poeple management is often overlooked as a focus point for good #custserv. See #ICMI blog: http://t.co/vQy7FdYZ #CRM
     — 2:48 PM Jan 25
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  • @brianrweber thanks. Nice to hear from you
     — 6:19 PM Jan 24
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  • A long list of winners for CRM from @paulgreenbe: Winners list at: http://t.co/ivNDnZ1t #CRM; #custserv
     — 5:07 PM Jan 23
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  • One piece of news that I missed: Anthony Lye has left #Oracle: News article at: http://t.co/Wuodogen #CRM. Loss for Oracle
     — 12:07 PM Jan 23
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  • Any comments on my top 15 trends for #Custserv? #Forrester Blog at: http://t.co/umNmEdXR Do you agree?Comments welcome+encouraged #CRM, #CEM
     — 3:45 PM Jan 16
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  • Now with links fixed. @Forrester's Top 15 Trends For Customer Service In 2013: http://t.co/umNmEdXR #custserv; #CRM
     — 1:41 PM Jan 15
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  • Forrester's Top 15 trends for #CustServ. My new blog: http://t.co/umNmEdXR; Thoughts and comments welcome and encouraged #CRM; #CEM
     — 1:04 PM Jan 15
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  • #Forrester's Top 15 trends for #CustServ: http://t.co/umNmEdXR; Thoughts and comments welcome #CX; #CRM; #CEM
     — 5:33 PM Jan 14
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  • @jlnorwood Thanks. You retweeted my blog just when I finished it!
     — 2:27 PM Jan 14
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  • #Forrester's Top 15 trends for #CustServ. My new blog: http://t.co/umNmEdXR; Thoughts and comments welcome and encouraged. #CX; #CRM; #CCntr
     — 2:26 PM Jan 14
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  • Its always nice to make the top 20 list of #CRM blogs. Thanks Chris: See @CRMoutsiders blog: http://t.co/QDAjbTIT
     — 6:25 PM Jan 13
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  • My take on the #Nuance and #VirtuOz acquisition. New #Forrester blog: http://t.co/odrPDuQX #Custserv; #CRM; #CEM
     — 3:40 PM Jan 11
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  • My take on the #Nuance and #VirtuOz acquisition. New #Forrester blog: http://t.co/odrPDuQX #Custserv; #CRM
     — 4:36 PM Jan 10
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  • #Nuance buys #VitrtuOz as they move to web self service: See: http://t.co/J6FjqQgI; #custserv; #CRM
     — 2:21 PM Jan 10
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  • Build, Buy, Or Outsource Customer Service Solutions? An Approach To Help Decide. New blog http://t.co/5V3DSIhY #custserv
     — 12:51 PM Jan 7
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  • Customer Service: y It Matters; How 2 Do It rt | @Forrester Blogs: http://t.co/i48ZhiJm #Custserv; #CRM
     — 12:49 PM Jan 7
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