Forrester Blogs
  • Natalie Petouhoff
    RT @guy1067: RT @drnatalie: gr8 webinar w/ Conversive on chat 2 provide gr8 #customerservice #SCRM http://bit.ly/c2jvVQ | thx 4 RT LUV!
     — 4:04 PM Mar 18
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    - Natalie Petouhoff
  • Natalie Petouhoff
    Jus finished gr8 webinar with Conversive on the use of chat 2 provide gr8 #customerservice experiences #SCRM http://bit.ly/c2jvVQ
     — 2:07 PM Mar 18
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    - Natalie Petouhoff
  • Natalie Petouhoff
    RT @dgshor: @drnatalie Following you through the Social CRM community http://bit.ly/bsZhhH | appreciate the follow! thank you!
     — 1:00 PM Mar 18
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    - Natalie Petouhoff
  • Natalie Petouhoff
    RT @charlieisaacs: RT @PhaseWare recommended @drnatalie: She is a great contributor to the CRM http://bit.ly/alb5tV | thx
     — 12:52 PM Mar 18
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    - Natalie Petouhoff
  • Natalie Petouhoff
    Join in!!! WEBINAR: NOW- What works / what doesn't in reducing contact center costs 3/18 http://bit.ly/c2jvVQ #SCRM #customerservice #SRM
     — 12:49 PM Mar 18
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    - Natalie Petouhoff
  • Natalie Petouhoff
    RT @jameskobielus: Join #Forrester's @waband @drnatalie @jameskobielus Cust Mgmt TweetJam on 3/24 1-3 pm ET: http://bit.ly/95nKCG. #crmjam
     — 12:48 PM Mar 18
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    - Natalie Petouhoff
  • Natalie Petouhoff
    RT @jameskobielus: Developing ROI calculator for social-CRM engagement w/ @drnatalie. Focus: customer lifetime value #SCRM #customerservice
     — 2:51 PM Mar 15
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    - Natalie Petouhoff
  • Natalie Petouhoff
    WEBINAR: What works / what doesn't in reducing contact center costs w/ @drnatalie 3/18 http://bit.ly/c2jvVQ #SCRM #customerservice #SRM
     — 2:50 PM Mar 15
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    - Natalie Petouhoff
  • Roy Wildeman
    Finished inquiry with a digital engineering tools vendor on marketing opportunities to tie to the clean tech movement.
     — 2:48 PM Mar 15
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    - Roy Wildeman
  • Natalie Petouhoff
    RT @PhaseWare: Recommended @drnatalie:'She is a great contributor to the CRM community.' http://bit.ly/9lQoTj #mrtweet | thank YOU! #SCRM
     — 2:37 PM Mar 15
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    - Natalie Petouhoff
  • Natalie Petouhoff
    RT @MyTempO_Morgan: @drnatalie hi! I'm listening to you speak on te twiiter app panel. Great idea sharing your handle! | thank you!
     — 2:36 PM Mar 15
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    - Natalie Petouhoff
  • Natalie Petouhoff
    Social CRM point-of-view by @jphughes3 of @Accenture http://bit.ly/bq4UeZ #scrm #customerservice #CRM #socialmedia #SRM
     — 11:53 AM Mar 15
    from web
    - Natalie Petouhoff
  • Roy Wildeman
    Finished client inquiry on #SAP QM for CAPA versus best-of-breeds like Sparta Systems #Trackwise or #PTC Netregulus.
     — 3:42 PM Mar 11
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    - Roy Wildeman
  • Roy Wildeman
    Taking a briefing with the Oracle Agile team on Q1-Q3 recap, product strategy, and release update. #BI capabilities are leading new wins.
     — 2:52 PM Mar 11
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    - Roy Wildeman
  • Roy Wildeman
    Fielding an inquiry on application options for managing complex order approval processes (e.g. Order Mgmt hubs, #CRM suites, #CLM, etc.)
     — 2:24 PM Mar 11
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    - Roy Wildeman
  • Natalie Petouhoff
    Arthur Sulzberger: We R want investors who C our new vision/where we R going SCRM #MS10 #BW #CNNiReport
     — 10:11 AM Mar 11
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    - Natalie Petouhoff
  • Natalie Petouhoff
    Arthur Sulzberger: Shareholders- we keep them very informed of the changes we are making #SCRM #MS10 #BW #CNNiReport
     — 10:10 AM Mar 11
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    - Natalie Petouhoff
  • Natalie Petouhoff
    Arthur Sulzberger: NYTimes Ownership is based on Shareholders: 2 classes of stock A & B's SCRM #MS10 #BW #CNNiReport
     — 10:09 AM Mar 11
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    - Natalie Petouhoff
  • Natalie Petouhoff
    Janet Robinson: Only way 2 make changes: hire folks who have these new online skills 2 help tradl print co change SCRM #MS10 #BW #CNNiReport
     — 10:07 AM Mar 11
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    - Natalie Petouhoff
  • Natalie Petouhoff
    Janet Robinson: Take content repurposing testing done in their R&D lab 2 figure how best 2 do it SCRM #MS10 #BW #CNNiReport
     — 10:06 AM Mar 11
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    - Natalie Petouhoff