Forrester Blogs
  • 5 pillars of consumer tech inspire enterprise SW innovation-applicable to customer service software innovation too http://bit.ly/dwLQeI #CRM
     — 3:03 PM Oct 4
    from TweetDeck
  • KANA announces new solution version- extending business process management to customer service http://bit.ly/ck0ef8 #CRM
     — 1:55 PM Oct 4
    from TweetDeck
  • Another great one from @harvardbiz. http://bit.ly/bU8KkY. Designing innovative service begins with 4 questions
     — 3:26 PM Sep 30
    from TweetDeck
  • Job-hopping baby-boomers from @HarvardBiz: http://bit.ly/bfcnDV Oxymoron? Interesting.
     — 2:48 PM Sep 30
    from TweetDeck
  • Great, fun briefing from Attensity. Nice solution melding traditional and social customer service processes. #CRM
     — 2:44 PM Sep 30
    from TweetDeck
  • RT @karenmassey: IDC FI survey 50% bank execs say BI investment hasn't paid off. http://idc-insights-community.com/posts/59170f17a8
     — 1:47 PM Sep 29
    from TweetDeck
  • Gartner Web self -service magic quadrant available from eGain: http://bit.ly/a22eF2 #CRM
     — 2:35 PM Sep 28
    from TweetDeck
  • Recent news with Forrester's "interaction centric" vendors: New blog: http://bit.ly/aPT8N0 #CRM; #SCRM
     — 12:58 PM Sep 28
    from TweetDeck
  • @charlieisaacs. Yes, Genesys does UCH right.
     — 12:16 AM Sep 28
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  • What are the trends in the customer service market these days?Mobile, decisioning, KM, BPM adoption, social, really doing UCH. Others? #CRM
     — 12:02 AM Sep 28
    from TweetDeck
  • Bad for Segway and Segway's customer service. Owner of Segway dies riding a Segway: http://nyti.ms/ckM6Y4
     — 3:11 PM Sep 27
    from TweetDeck
  • Do customers control conversations? Or is it the inability of businesses /lack of process to react to comments? http://bit.ly/9RCymr #SCRM
     — 12:10 PM Sep 27
    from TweetDeck
  • Great writeup by @sameerpatel on Oracle Openworld: http://bit.ly/cW0K41 #CRM; #SCRM
     — 1:59 PM Sep 24
    from TweetDeck
  • On a briefing with Conversive that combines a chat bot with a live agent. Small company, good partnerships, interesting value #CRM, #CEM
     — 1:43 PM Sep 24
    from TweetDeck
  • RT @rwang0: Multi-tenancy is a horrible idea says Larry Ellison. #oow10 #oracle #fusion #apps #scrm #crm #saas #cloud
     — 6:55 PM Sep 22
    from TweetDeck
  • Snippet on Oracle CRM On Demand Release 18: http://bit.ly/cZOhHw #CRM
     — 3:58 PM Sep 22
    from TweetDeck
  • #oow Siebel roadmap in 3 words: cross-channel, contextual, collaborative #crm
     — 6:51 PM Sep 21
    from Twitter for BlackBerry®
  • #oow - customer service process and efficiency is so '90's. Basics of crm need to be revisited for good service experience
     — 6:36 PM Sep 21
    from Twitter for BlackBerry®
  • #oow10 upgrade from CRM On Demand to fusion CRM. Its "migrate", not "upgrade", and migration entails some pain.
     — 4:36 PM Sep 21
    from Twitter for BlackBerry®
  • #oow10- Anthony Lye explains in plain terms how to consume the new Fusion apps which are built on open standards middleware
     — 3:39 PM Sep 21
    from Twitter for BlackBerry®